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The little book of big customer satisfaction measurement/ Ajit Rao and Subhash Chandra

by Rao, Ajit | Chandra, Subhash.

Material type: Text Text Publication details: New Delhi: SAGE, 2012Online access: Click here to access online Availability: Items available for reference: Central Library, Sikkim University Not for loan (1) .

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The Huawei story/ Tian Tao and Wu Chunbo.

by Tian, Tao | Wu, Chunbo.

Material type: Text Text Publication details: Thousand Oaks: SAGE, 2014Online access: Click here to access online Availability: Items available for reference: Central Library, Sikkim University Not for loan (1) .

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