The Next Available Operator : Managing Human Resources in Indian Business Process Outsourcing Industry. Mohan Thite; Bob Russell

By:

Thite, Mohan

Contributor(s):

Russell, Bob

Material type:

TextPublication details: SAGE, 2009.ISBN:

9789352802364

Subject(s):

Business and Management

Online resources:

Click here to access online

Contents:

Cover; Contents; Introduction; An Overview of the Indian Contact Centre Industry; Human Resource Management in Indian Call Centres/Business Process Outsourcing; Work Processes and Emerging Problems in Indian Call Centres; Transnationalism in Indian Call Centres; A Practitioner's Perspective on the Indian Info-services Industry; Union Formation in Indian Call Centres; Outsourcing Careers: Western Theories in an Indian Context; Employment Systems in Call Centres in the United States and India; Managing Work and Employment in Australian and Indian Call Centres. Strategic Human ResourceManagement in Outsourced Call Centres in India and CanadaAbout the Editors and Contributors; Index.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	e-Books	Central Library, Sikkim University									Not for loan			E-1711

Total holds: 0

There are no comments on this title.

to post a comment.