The Next Available Operator : Managing Human Resources in Indian Business Process Outsourcing Industry. (Record no. 200487)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00506nam a2200133Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789352802364 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Department of Business and Management |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Thite, Mohan |
| 245 #4 - TITLE STATEMENT | |
| Title | The Next Available Operator : Managing Human Resources in Indian Business Process Outsourcing Industry. |
| Statement of responsibility, etc. | Mohan Thite; Bob Russell |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | SAGE, |
| Date of publication, distribution, etc. | 2009. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover; Contents; Introduction; An Overview of the Indian Contact Centre Industry; Human Resource Management in Indian Call Centres/Business Process Outsourcing; Work Processes and Emerging Problems in Indian Call Centres; Transnationalism in Indian Call Centres; A Practitioner's Perspective on the Indian Info-services Industry; Union Formation in Indian Call Centres; Outsourcing Careers: Western Theories in an Indian Context; Employment Systems in Call Centres in the United States and India; Managing Work and Employment in Australian and Indian Call Centres. Strategic Human ResourceManagement in Outsourced Call Centres in India and CanadaAbout the Editors and Contributors; Index. |
| 650 ## - SUBJECT | |
| Keyword | Business and Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Russell, Bob |
| 856 ## - ONLINE RESOURCES | |
| url | https://evidya.sagepub.in/library/the-next-available-operator?bookId=3130&siteName=evidya |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | e-Books |
| Home library | Current library | Accession number | Koha item type |
|---|---|---|---|
| Central Library, Sikkim University | Central Library, Sikkim University | E-1711 | e-Books |