The future of retail banking: delivering value to global customer/ Joseph A. DiVanna.
Material type: TextPublication details: New York: Palgrave Macmillan, 2004Description: xiii, 178 p. : ill. ; 24 cmISBN: 1403911266Subject(s): Banks and banking | Customer services--Management | Financial services industry | Value | Business enterprises--Finance | FinanceDDC classification: 332.12068Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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General Books | Central Library, Sikkim University General Book Section | 332.12068 DIV/F (Browse shelf(Opens below)) | Available | P41140 |
PART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM
The Future of Money, Payments and Value Exchange Globalization, Mergers and Acquisitions The Advance of Technology Social Factors and Demographics
PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM
Organization, Business Processes and Skills Rethinking Lines of Business Developing Revenue Opportunities and Fee Income Branding, Channels and Customer Behavior
PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES
Innovating New Products and Technology Becoming Customer Intimate Operational Customer Excellence Smart Sourcing and Engaging Partners
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