The future of retail banking: delivering value to global customer/ (Record no. 186126)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00391nam a2200133Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1403911266 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | CUS |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 332.12068 |
| Item number | DIV/F |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Divanna, Joseph A. |
| 245 #4 - TITLE STATEMENT | |
| Title | The future of retail banking: delivering value to global customer/ |
| Statement of responsibility, etc. | Joseph A. DiVanna. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York: |
| Name of publisher, distributor, etc. | Palgrave Macmillan, |
| Date of publication, distribution, etc. | 2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 178 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | PART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM <br/>The Future of Money, Payments and Value Exchange Globalization, Mergers and Acquisitions The Advance of Technology Social Factors and Demographics <br/><br/>PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM <br/>Organization, Business Processes and Skills Rethinking Lines of Business Developing Revenue Opportunities and Fee Income Branding, Channels and Customer Behavior <br/><br/>PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES <br/>Innovating New Products and Technology Becoming Customer Intimate Operational Customer Excellence Smart Sourcing and Engaging Partners |
| 650 ## - SUBJECT | |
| Keyword | Banks and banking |
| 650 ## - SUBJECT | |
| Keyword | Customer services--Management |
| 650 ## - SUBJECT | |
| Keyword | Financial services industry |
| 650 ## - SUBJECT | |
| Keyword | Value |
| 650 ## - SUBJECT | |
| Keyword | Business enterprises--Finance |
| 650 ## - SUBJECT | |
| Keyword | Finance |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Full call number | Accession number | Date last seen | Date last checked out | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library, Sikkim University | Central Library, Sikkim University | General Book Section | 29/08/2016 | 332.12068 DIV/F | P41140 | 12/07/2018 | 12/07/2018 | General Books |