Ethics management in libraries and other information services / Margarita P�erez Pulido.

Includes bibliographical references and index.

Online resource; title from PDF title page (EBSCO, viewed October 19, 2017).

Machine generated contents note: 1. Why Implement Organisational Ethics? -- Context of Sustainability -- Social Responsibility in Organisations -- Ethical Management Model in Organisations -- Case Study -- References -- 2. Individual, Professional and Organisational Ethics -- Public Sector Ethics -- Values -- Ethical Conflicts Resolution and Decisions Making -- Case Study -- References -- 3. Ethical Dimension in Libraries and Other Organisational Information Services -- Deontological Codes of the Profession -- Deontological Code of the Organisation -- Stakeholders Theory -- Elaboration of a Code of Ethics for the Organisation -- Case Study -- References -- 4. Quality Management Contribution to the Ethical Behaviour of the Organisation -- Basic Principles of the Quality Management -- Ethical Implications in the ISO Standards 9001:2008 and 9001:2015 -- Context of the Organisation -- Stakeholders -- Processes -- Leadership -- Planning -- Support -- Operation -- Performance Evaluation -- Improvement -- Ethical Implications of the EFQM Model -- Leadership -- Strategy -- People -- Partnerships and Resources -- Processes, Products and Services -- Customer Results -- People Results -- Society Results -- Key Results -- Case Study -- References -- 5. ISO 26000:2010 Guidance on Social Responsibility: Concept and Practical Application -- Principles of the Social Responsibility -- Principle 1 Accountability -- Principle 2 Transparency -- Principle 3 Ethical Behaviour -- Principle 4 Respect for Stakeholder Interests -- Principle 5 Respect for the Rule of Law -- Principle 6 Respect for International Norms of Behaviour -- Principle 7 Respect for Human Rights -- Social Responsibility Core Subjects -- Subject 1 Organisational Governance -- Subject 2 Human Rights -- Subject 3 Labour Practices -- Subject 4 Environment -- Subject 5 Fair Operating Practices -- Subject 6 Consumer Issues -- Subject 7 Community Involvement and Development -- How to Implement Social Responsibility in an Organisation -- Towards a Social Responsibility Certification -- Case Study -- References.