Employee identity in Indian call centres: the notion of professionalism/ Ernesto Noronha, Premilla D'Cruz.
Material type:
TextPublication details: New Delhi, India : Response ; Thousand Oaks, Calif. : SAGE, 2009Description: 1 online resource (xiii, 184 pages)ISBN: 9789352802197Subject(s): Business and Management | Call centers -- India | Professional employees -- IndiaOnline resources: Click here to access online
Contents:
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
e-Books
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Central Library, Sikkim University | Not for loan | E-1994 |
Total holds: 0
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
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