Employee identity in Indian call centres: the notion of professionalism/ (Record no. 200770)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00493nam a2200133Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789352802197 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Department of Business and Management |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Noronha, Ernesto |
| 245 #0 - TITLE STATEMENT | |
| Title | Employee identity in Indian call centres: the notion of professionalism/ |
| Statement of responsibility, etc. | Ernesto Noronha, Premilla D'Cruz. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi, India : Response ; Thousand Oaks, Calif. : |
| Name of publisher, distributor, etc. | SAGE, |
| Date of publication, distribution, etc. | 2009. |
| 300 ## - DESCRIPTION | |
| Extent | 1 online resource (xiii, 184 pages). |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word. |
| 650 ## - SUBJECT | |
| Keyword | Business and Management |
| 650 ## - SUBJECT | |
| Keyword | Call centers -- India. |
| 650 ## - SUBJECT | |
| Keyword | Professional employees -- India. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | D'Cruz, Premilla |
| 856 ## - ONLINE RESOURCES | |
| url | https://evidya.sagepub.in/library/employee-identity-in-indian-call-centres?bookId=4000&siteName=evidya |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | e-Books |
| Home library | Current library | Accession number | Koha item type |
|---|---|---|---|
| Central Library, Sikkim University | Central Library, Sikkim University | E-1994 | e-Books |