The new bureaucracy : quality assurance and its critics / Max Travers.
Material type: TextPublication details: Bristol : Policy, 2007Description: vi, 202 p. ; 25 cmISBN: 9781861349286 (hbk.)Subject(s): Total quality management in government | Public administration -- Quality control | Organizational changeDDC classification: 352.357Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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General Books | Central Library, Sikkim University | 352.357 TRA/N (Browse shelf(Opens below)) | Available | 45632 |
Includes bibliographical references and index.
Introduction
Quality assurance as a new occupation
Professionals and quality
Audit and inspection
Organisations and accountability
The problem of red tape; Critical responses
Conclusion: learning to live with regulation.
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