The new bureaucracy : quality assurance and its critics /
Travers, Max.
The new bureaucracy : quality assurance and its critics / Max Travers. - Bristol : Policy, 2007. - vi, 202 p. ; 25 cm.
Includes bibliographical references and index.
Introduction
Quality assurance as a new occupation
Professionals and quality
Audit and inspection
Organisations and accountability
The problem of red tape; Critical responses
Conclusion: learning to live with regulation.
9781861349286 (hbk.)
Total quality management in government.
Public administration--Quality control.
Organizational change.
352.357 / TRA/N
The new bureaucracy : quality assurance and its critics / Max Travers. - Bristol : Policy, 2007. - vi, 202 p. ; 25 cm.
Includes bibliographical references and index.
Introduction
Quality assurance as a new occupation
Professionals and quality
Audit and inspection
Organisations and accountability
The problem of red tape; Critical responses
Conclusion: learning to live with regulation.
9781861349286 (hbk.)
Total quality management in government.
Public administration--Quality control.
Organizational change.
352.357 / TRA/N