Facilities Manager's Desk Reference
Material type:
TextPublication details: Chicheste: Wiley-Blackwell, 2014Edition: 2nd edDescription: xxxii, 572 p. : ill. ; 25 cmISBN: 9781118462942Subject(s): Facility Management | Industrial Management DDC classification: 658.2 | Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
General Books
|
Central Library, Sikkim University General Book Section | 658.2 WIG/F (Browse shelf(Opens below)) | Available | P41855 |
1. History of Facilities Management --
1.1. Origins of facilities management --
1.2.A brief history of FM --
1.3. Growth of the FM profession --
1.4. Defining FM --
1.5. Development of FM --
1.6. Trends --
1.7. FM standard --
2. Key Drivers of FM --
2.1. The business organisation --
2.2. Demand and supply --
2.3. Roles of FM --
2.4. Drivers of FM --
2.5. Champion of end-user --
2.6. Flexibility in office space --
2.7.A recruitment differentiator --
2.8. Scope of services --
2.9. Impact of work space on productivity --
2.10. The virtual office --
2.11. Technology systems integration --
2.12. Building designs --
2.13. Financial performance --
2.14. Ownership of the property --
2.15. Value added --
2.16. Service Profit Chain --
2.17. FM's contribution --
2.18. Performance measurement --
2.19. Performance Indicators --
2.20. Benchmarking --
2.21. Future trends --
3. Activities in FM --
3.1. Introduction --
3.2. Facilitation of services and information --
3.3. Management functions. Contents note continued: 3.4. Premises and building management --
3.5. Business support services --
3.6. Scope and extent of FM activities and services --
4. Delivering FM --
FM Strategy --
4.1. Introduction --
4.2. Business strategy --
4.3. Identifying the needs --
4.4. Benefits of a strategic approach --
4.5. Strategic analysis --
4.6. Determining factors --
4.7. Premises policy --
4.8. Facilities audit --
4.9. Audit process --
4.10. Awareness --
4.11. Space audit --
4.12. Audit stage 1 --
fact finding --
4.13. Audit stage 2 --
further investigation --
4.14. Audit benefits --
4.15. Developing Solutions --
4.16. Strategy implementation --
4.17. FM strategy models --
4.18. In-house or self-perform --
4.19. Single or packaged services --
4.20.`Bundled' services --
4.21. Total or integrated facilities management --
4.22. Managing agent --
4.23. Private Finance Initiative (PFI) --
4.24. Corporate PFI --
4.25. Special purpose vehicles (SPVs) --
5. Outsourcing --
5.1. Introduction --
5.2. Multi-service contracts. Contents note continued: 5.3. Best Value (BV) --
5.4. Longer contracts --
5.5. Integrated FM solutions --
5.6. Benefit analysis --
5.7. Intelligent client --
5.8. FM outsourcing models --
5.9. Selection process --
6. Financial Management --
6.1. Introduction --
6.2. Financial systems and process --
6.3. The finance department --
6.4. Financial controls --
6.5. Financial statements --
6.6. Finance and the FM --
6.7. Sources of funding --
6.8. Use of funding --
6.9. Fixed assets --
6.10. Working capital --
6.11. Investments --
6.12. The balance sheet --
6.13. The profit and loss account --
6.14. Cash flow statement --
6.15. Performance measurement --
6.16. Profitability --
6.17. Liquidity --
6.18. Liquidity issues --
6.19. Annual reports of accounts --
6.20. Recent developments in financial accounting --
6.21. Budgets --
6.22. Roles of budgets --
6.23. Budget design --
6.24. Capital or revenue --
6.25. Property costs --
6.26. Budget variances --
6.27. Cost data --
6.28. Cost accounting --
6.29. Cost centres. Contents note continued: 6.30. Cash flow --
6.31. Tax --
6.32. Value Added Tax (VAT) --
6.33. Landfill Tax --
6.34. Climate Change Levy --
6.35. Business rates --
6.36. Stamp duty --
6.37. Income Taxes --
6.38. Corporation Tax --
6.39. Tax status of construction workers --
6.40. Depreciation --
6.41. Financial business cases --
6.42. Investment appraisal methods --
6.43. Cost benefit analysis --
6.44. Payback period --
6.45. Discounted cash flow (DCF) --
6.46.Net present value (NPV) --
6.47. Internal rate of return (IRR) --
6.48. Preparing a financial proposal --
6.49. Submission --
6.50. Building life cycle costs --
6.51. Life cycle costing methodology --
6.52. Evaluating life cycle costs --
6.53. Sinking funds --
6.54. The impact of inflation --
7. Property and Estates Management --
7.1. Introduction --
7.2. Property industry --
7.3. Market influences --
7.4. The cyclical nature of the market --
7.5.A property portfolio --
7.6. The investment market --
7.7. Property investors --
7.8. Property management. Contents note continued: 7.9. Property professionals and specialists --
7.10. Developing a property strategy --
7.11. Property and asset registers --
7.12. Dilapidations --
7.13. Vacant Property --
8. Property Legislation and Leases --
8.1. Ownership and tenure --
8.2. The Estate Agents Act 1979 --
8.3. The Property Misdescriptions Act 1991 --
8.4. Defective Premises Act --
8.5. Occupiers Liability Act --
8.6. Energy Performance of Buildings (Certificates & Inspections) (EPC) --
8.7. Health and Safety Legislation --
8.8. Boundaries and Party Walls --
8.9. Landlord and tenant legislation --
8.10. The contents and terms of a commercial lease --
8.11. Tenant's covenants --
8.12. Landlord's covenants --
8.13. Schedules --
8.14. Trigger notices --
8.15. Time limits --
8.16. User --
8.17. Alienation or assignment --
8.18. Arbitration --
8.19. Additional covenants --
8.20. Lease renewals --
8.21. Security of tenure --
8.22. The machinery for termination --
Sections 24--28. Contents note continued: 8.23. Landlords grounds for opposing a new tenancy --
Section 30 --
8.24. The new tenancy --
8.25. Section 32 Rule --
8.26. Market forces and lease renewal --
8.27. Repairs --
9. Developing New Buildings --
9.1. The development process --
9.2. Planning legislation --
9.3. The Town and Country Planning Act --
9.4. Planning permission --
9.5. The Town and Country Planning Use Classes Order 2005 --
9.6. Planning policy guidance notes --
9.7. Development plans --
9.8. Planning agreements --
9.9. Breach of planning control --
9.10. Users pre-1964 --
9.11. Listed buildings --
9.12. Conservation areas --
9.13. Building design --
9.14. Types and uses --
9.15. Drivers of building design --
9.16. Sustainable construction --
9.17. Passivhaus --
9.18. Intelligent buildings --
9.19. Building Information Modelling (BIM) --
9.20. Structure and its effect on building use --
9.21. Planning grids and the use of space --
9.22. Developers' fit-out --
9.23. Measuring building efficiency. Contents note continued: 9.24. Building efficiency --
9.25. Layout impact --
9.26. Building performance --
9.27. Design Quality Indicator (DQI) --
9.28.Commercial building materials --
9.29. Building Regulations --
9.30. Approved Documents --
10. Project Management --
10.1. Introduction --
10.2. Project management process --
10.3. Fundamentals of project management --
10.4. Project manager (PM) role --
10.5. Responsibilities --
10.6. Project briefs I --
10.7. TOR --
10.8. Project programmes --
10.9. Project timescales --
10.10. Quality plan --
10.11. FADE project methodology --
10.12. Prince --
10.13. Project planning --
10.14. Planning techniques --
10.15. Gantt charts --
10.16. CPA --
10.17. Project control --
10.18. Risk management --
10.19. Project budget --
10.20. Project teams --
10.21. Project support --
10.22. Project handover --
11. Space Management --
11.1. Introduction --
11.2. Data and information gathering --
11.3. Importance of space --
11.4. Space management policy --
11.5. Space guidelines. Contents note continued: 11.6. Effective use of space --
11.7. The FM cost driver --
11.8. Business performance --
11.9. Space planning --
11.10. Impact of building structures on space use --
11.11. Impact of building services on space use --
11.12. Space allocation --
11.13. Space utilisation --
11.14. Space audits --
11.15. Building efficiency --
11.16. Building operating costs --
11.17. Measuring terminology --
11.18. New developments in space use --
11.19. Legislation and compliance --
12. Accommodation Management --
12.1. Accommodation changes --
12.2. Move requests --
12.3. Churn --
12.4. Swing space --
12.5. Planning a move --
12.6. Implementation --
12.7. Post move --
13. Procurement --
13.1. Introduction --
13.2. Purchase criteria --
13.3. Procurement policy --
13.4. Service contracts --
13.5. Procurement strategy --
13.6. Procurement stages --
13.8. Spend analysis --
13.9. Identifying the need --
13.10. Demand management --
13.11. Supplier selection --
13.12. Specifications --
13.13. Tendering process. Contents note continued: 13.14. The tender document --
13.15. Invitation to tender process --
13.16. Cost models --
13.17. Whole life costing --
13.18. Value engineering (VE) --
13.19.E-purchasing --
13.20. Legislation --
13.21. European procurement legislation --
13.22. Bribery Act --
14. Contracts and Contract Management --
14.1. Introduction --
14.2. Consideration --
14.3.Communication of offer and acceptance --
14.4. Acceptance to be identical with offer --
14.5. Withdrawal and revocation of offer --
14.6. Contracts by deed --
14.7. Contracts which are not binding --
14.8. Contract types --
14.9. Contract methods --
14.10. Contents of a contract --
14.11. Lump sum contract --
14.12. Measured term contract --
14.13. Term contract --
14.14. Fixed price contract --
14.15. Reimbursable contract --
14.16. Schedule of rates --
14.17. Reimbursable and fixed fee contract --
14.18. Contract relationships --
14.19. Partnership --
14.20. Contract extensions --
14.21. Service level agreement (SLA). Contents note continued: 14.22. Standard contract forms --
14.23. Chartered Institute of Building Facilities Management Contract --
14.24. Joint Contracts Tribunal (JCT) Forms of Contract --
14.25. General Contract Works (GCW) 10 Facilities Management (2000) --
14.26. NEC Contract --
14.27. BSRIA Soft Landings --
14.28. BE Collaborative Contract --
14.29. Private Finance Initiatives (PFI) --
14.30. Terms and conditions --
15. Legislation --
15.1. Introduction --
15.2. UK legal system --
15.3. Impact on facilities management --
15.4. Duties --
15.5. Negligence --
15.6. Vicarious liability --
15.7. Consultation --
15.8.Competence --
15.9. Operational compliance --
15.10. Records --
15.11. Strategic impact --
15.12. Corporate Manslaughter --
15.13. Bribery Act --
16. Legislation Affecting FM Activities --
16.1. Introduction --
16.2. Safety policy --
16.3. Enforcing authorities --
16.4. Management of Health and Safety Regulations --
16.5. The HSE five-step approach --
16.6. Risk assessment standards. Contents note continued: 16.7. Hazards --
16.8. Risk control --
16.9. Risk register --
16.10. Definitions of hazard and risk --
16.11. Hazard identification --
16.12. Work activities --
16.13. Risk assessment --
16.14. Risk assessment records --
16.15. The Workplace (Health, Safety and Welfare) Regulations 1992 amended 2002 --
16.16. Control of Substances Hazardous to Health --
16.17. Working at Height Regulations 2005 --
16.18. Provision and Use of Workplace Equipment Regulations 1998 (PUWER) --
16.19. Manual Handling Regulations 1992 --
16.20. Personal Protective Equipment at Work Regulations 1992 (PPE) --
16.21. Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) --
16.22. Control of Noise at Work Regulations 2005 --
16.23. Confined Spaces Regulations 1997 --
16.24. Part L Building Regulations 2010 --
16.25. Data Protection Act 1998 --
16.26. Regulation of Investigatory Powers Act 2000 (RIPA) --
16.27. Human Rights Act 1998. Contents note continued: 16.28. Transfer of Undertakings (Protection of Employment) Regulations --
16.29. Working Time Regulations 1998 --
16.30. Greenhouse Gas Emissions (Directors' Reports) Regulations 2013 --
17. Fire Safety and Legislation --
17.1. Introduction --
17.2. Legislation and standards --
17.3. Building design --
17.4. Building Regulations --
17.5. Designing space --
17.6. Standards --
17.7. Balanced solution --
17.8. Fire separation --
17.9. Classification of materials, buildings and fixtures --
17.10. Building classifications --
17.11. Furnishings --
17.12. Means of escape --
17.13. Fire signage --
17.14. Fire detection and fire alarms --
17.15. Fire detection system categories --
17.16. Control panels --
17.17. Zoning --
17.18. Fire, smoke and heat detectors --
17.19. Sounders --
17.20. Call points --
17.21. Cabling --
17.22. Suppression systems --
17.23. Fire extinguishers --
17.24. Hose reels --
17.25. Fire blankets --
17.26. Sprinklers --
17.27. Fire hydrants --
17.28. Dry and wet risers. Contents note continued: 17.29. Regulatory Reform (Fire Safety) Order 2005 --
17.30. Risk assessment --
17.31. Assessment methods --
17.32. Training records --
17.33. Fire-trained staff --
17.34. The fire drill --
17.35. Refuges --
18. Electrical Supplies and Electrical Safety --
18.1. Introduction --
18.2. Single-phase supply --
18.3. Three-phase low voltage supply --
18.4. High voltage three-phase supply --
18.5. Wiring --
18.6. Inspection and testing --
18.7. Standards --
17th Edition --
18.8. Portable electrical equipment --
18.9. Safety --
18.10. Electric shock --
18.11. Earthing --
18.12. Bonding --
18.13. Circuit protection --
18.14. Cable management --
18.15. Power quality --
18.16. Power failures --
18.17. Assessing the need --
18.18. Uninterruptible power supplies (UPS) --
18.19. Generators --
19. Accessibility --
19.1. Introduction --
19.2. Inclusive FM --
19.3. The Disability Discrimination Act (DDA) (1995) --
19.4. Special Educational Needs and Disabilities Act 2001. Contents note continued: 19.5. Planning and Compulsory Purchase Act 2004 --
19.6. Disability Discrimination Act 2005 --
19.7. Equality Act 2010 --
19.8. Disability awareness --
19.9. Front of house services --
19.10. Personal Emergency Evacuation Plans (PEEP) --
19.11.Communication --
19.12. Physical adjustments --
19.13. Claims --
20. First Aid at Work --
20.1. Definition of first aid --
20.2. Health and Safety (First-Aid) Regulations 1981 --
20.3. Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 --
20.4. Fit Note --
21. Asbestos --
21.1. Regulations --
21.2. Asbestos management plan --
21.3. Management options --
21.4. Asbestos survey types --
21.5. Asbestos material assessment algorithm --
21.6. Asbestos priority assessment --
21.7. Asbestos management strategies --
21.8. Managing an asbestos incident --
21.9. Summary checklist --
22. Water Supplies and Water Safety --
22.1. Introduction --
22.2. Water systems --
22.3. Water consumption --
22.4. Benefits of water conservation. Contents note continued: 22.5. Water industry --
22.6.Compliance --
22.7. Water pollution --
22.8. Drinking water --
22.9. Washing and cleaning --
22.10. Food preparation --
22.11. Water pressure --
22.12. Drainage --
22.13. Sustainable Urban Drainage Scheme (SUDS) --
22.14. Specialist maintenance --
22.15. Water design capacity --
22.16. Supply continuity --
22.17. Management review --
22.18. Water management policy --
22.19. Water-saving technology --
22.20. Water recycling systems --
22.21. Urinal controls --
22.22. Water-saving tips --
22.23. Leak detection --
22.24. Water safety --
22.25.L8 ACoP --
22.26. Code of Conduct --
22.27. Risk assessment --
22.28. Legionnaires' disease --
22.29. The maintenance implications of Legionnaires' disease --
22.30. Maintenance routines and operating procedures --
22.31. Coliform bacteria --
22.32. Pseudomonas aeruginosa --
22.33. Water quality legislation --
22.34. Water quality testing --
23. Construction Design and Management Regulations --
23.1. Introduction. Contents note continued: 23.2. Notifiable works --
23.3. Impact of Regulations on FM --
23.4. CDM co-ordinator duties --
23.5. Designer duties --
23.6. Principal Contractor (PC) duties --
23.7.Competence --
23.8. Corporate competency --
23.9. Individual competency --
23.10. Designers' competency --
23.11.COM co-ordinator --
23.12. Demolition --
23.13. Documents --
24. Business Continuity --
24.1. Introduction --
24.2. Basic principles --
24.3. Legislation --
24.4. Standards --
24.5. Impact on business --
24.6. Policy --
24.7. Planning --
24.8. Business impact analysis (BIA) --
24.9. Corporate strategy --
24.10. Critical assets --
24.11. Hazards, consequences and impacts --
24.12. Benefits of a BIA --
24.13. Unavailability impact table --
24.14. Risk assessment --
24.15. Documents --
24.16. Implementation --
24.17. Two-team approach --
24.18. Crisis management team --
24.19. Logistics --
24.20. Telephony and data communications --
24.21. Testing the plan --
24.22. Upkeep of records --
24.23. Audit. Contents note continued: 25. Maintenance --
Definitions and Strategies --
25.1. Introduction --
25.2. Maintenance priorities --
25.3. Maintenance Classifications --
25.4. Maintenance policy --
25.5.Computerised maintenance management systems (CMMS) --
25.6. Asset registers --
25.7. Maintenance programmes --
25.8. Maintenance activities --
25.9. Maintenance schedules --
25.10. Controlling maintenance work --
25.11. Building records --
25.12. Annual inspections --
25.13. Condition surveys --
25.14. Planning the survey --
25.15.Component life cycles --
25.16. Bathtub curve --
25.17. Element and component life expectancies --
26. Mechanical and Electrical Systems and their Maintenance --
26.1. Introduction --
26.2. HVAC --
26.3. Heating systems --
26.4. Direct heating systems --
26.5. Indirect heating systems --
26.6. Ventilation --
26.7. Relative humidity (RH) --
26.8. Natural ventilation --
26.9. Mechanical ventilation --
26.10. Air conditioning --
26.11.Comfort control. Contents note continued: 26.12. Selection of an appropriate system --
26.13. Air conditioning systems --
26.14. Dampers --
26.15. Fans --
26.16. Filters --
26.17. Displacement ventilation systems --
26.18. Fan coil units --
26.19. Chilled beam --
26.20. Diffusers --
26.21. Heat pumps --
26.22. Packaged air conditioning units --
26.23. Refrigeration --
26.24. Humidification --
26.25. Cooling systems --
26.26. Fire safety --
26.27. Standards --
26.28. Lifts --
26.29. Lighting --
26.30. Lighting requirements --
26.31. Light fittings --
26.32. Lighting efficiency --
26.33. Lighting controls --
26.34. BMS --
26.35. Intelligent buildings --
27. Information Communication Technology --
27.1. Introduction --
27.2. Ownership options --
27.3. Telephone systems --
27.4. Telephony services --
27.5.Communication wiring --
27.6. Fibre Optics --
27.7. Cabling distribution --
27.8. Structured Cabling Systems --
27.9. Data Rooms/Data Centres --
27.10. Wireless networks (WLANs) --
27.11. Cellular networks. Contents note continued: 27.12. Personal area networks --
27.13. Virtual private networks (VPNs) --
27.14. Firewalls --
27.15. Smartphones --
27.16. Cloud Computing --
27.17. Tele-presence --
27.18. Videoconferencing --
27.19. Voice over Internet Protocol (VoIP) --
27.20. Applications --
28. Grounds and External Areas --
28.1. External areas --
28.2. In-house or contract-out landscaping maintenance --
28.3. Landscaping standards --
28.4. Landscape architects --
28.5. Decay of trees --
28.6. Damage to trees --
28.7. Removal of trees and tree stumps --
28.8. Ownership of trees --
28.9. Spreading of roots and branches --
28.10. Dangerous trees --
28.11. Licence to plant --
28.12. Tree preservation orders (TPOs) --
28.13. Conservation areas --
28.14. Internal planting --
28.15. Artificial plants --
28.16. Maintenance of hardstandings and external areas --
28.17. Vegetation and planted areas --
28.18. Boundary fencing --
28.19. Brickwork walls --
28.20. Grounds maintenance contract. Contents note continued: 28.21. Site footpaths and roads --
28.22. Workplace parking --
28.23. Parking policy --
28.24. Car park categories --
28.25. Car park design --
28.26. Bicycle parking --
28.27. Motorcycle parking --
28.28. Car parking standards --
28.29. Travel planning --
29. Fabric Maintenance --
29.1. Maintenance implications of building structures --
29.2. Fabric maintenance programmes --
29.3. Internal and external finishes --
29.4. External walls and building envelope --
29.5. Guttering and rain downpipes --
30. Energy Management --
30.1. Introduction --
30.2. Energy consumption --
30.3. Energy efficient building designs --
30.4. Energy management --
30.5. Carbon footprint --
30.6. Choice of fuel --
30.7. Electricity --
30.8.Combined heat and power (CHP) systems --
30.9. Renewable energy sources --
30.10. Gas --
30.11. Energy monitoring --
30.12. Metering --
30.13. Investment --
30.14. Energy policy --
30.15. CRC Energy Efficiency Scheme. Contents note continued: 30.16. Greenhouse Gas Emissions (Directors' Reports) Regulations 2013 --
30.17. Carbon Trust Standard --
30.18. Energy Standard --
ISO 50001 --
30.19. Energy Audit Standard --
30.20. PAS 2060 --
30.21. Legislation --
30.22. Building Regulations --
30.23. Building Energy Performance Directive (EPBD) --
30.24. Energy Performance Certificates (EPC) --
30.25. Display Energy Certificates (DEC) --
30.26. Feed in Tariff (FIT) --
30.27. Renewable Heat Incentive (RHI) --
31. Front of House --
31.1. Reception services --
31.2. The first impression --
31.3. The welcome process --
31.4. Welcome formalities --
31.5. Managing visitor expectations --
31.6. Best practice --
31.7. Customer service --
31.8. Customer satisfaction --
31.9. Visiting groups --
31.10. Meet and greet service --
31.11. Styles of welcome and reception service --
31.12. Welcome boards --
31.13. Remote entry points --
31.14. The goodbye --
31.15. Reception service standards --
31.16. Corporate duty of care. Contents note continued: 31.17. Recording visitor information --
31.18. Display of company signage --
31.19. Visitor risk assessments --
31.20. Fire precautions in the reception area --
31.21. CCTV surveillance --
31.22. Trespassing and theft --
31.23. Switchboard services --
31.24. Room booking services --
32. Housekeeping and Cleaning Services --
32.1. Cleaning services --
32.2. Cleaning methods --
32.3. Cleaning standards --
32.4. Cleaning specifications --
32.5. Cleaning costs --
32.6. Advantages and disadvantages of contract cleaning --
32.7. Staff --
32.8. Daytime cleaning --
32.9. Equipment --
32.10. Microfibre materials --
32.11. Ionators and Active Water --
32.12. Cleaning chemicals --
32.13. Detergents --
32.14. Properties of detergents --
32.15. Types of detergent --
32.16. Sealants --
32.17. Solvents --
32.18. Example contract cleaning specification --
32.19. Checklist --
33. Security Management --
33.1. Introduction --
33.2. Security strategy --
33.3. Contract security services. Contents note continued: 33.4. Licensed security roles --
33.5. Increased importance --
33.6. Contractor selection --
33.7. Service standards --
33.8. Site survey and analysis --
33.9. Assignment instructions (AIs) --
33.10. Access control --
33.11. Structure of buildings --
33.12. Control concepts --
33.13. Access control system design --
33.14. Manned access control --
33.15. Access log or register --
33.16. Entry to interior or restricted areas --
33.17. Vehicle control --
33.18. Equipment control --
33.19. Asset tagging --
33.20. Door security --
33.21. Door furniture --
33.22. Windows --
33.23. Electronic access control systems --
33.24.Components in electronic systems --
33.25. Advantages and disadvantages of electronic systems --
33.26. Training --
33.27. Special considerations --
33.28. Disability discrimination --
34. Customer Relations --
34.1. The importance of good service delivery --
34.2. Customer care --
34.3. Customer service --
34.4.Communication --
34.5. Service delivery requirements. Contents note continued: 34.6. Analysis tools --
34.7. Questionnaires --
34.8. User groups --
34.9. Mystery shopping --
34.10. Critical service features --
34.11. Gap analysis --
34.12. Service quality (SERVQUAL) --
34.13. Internal customer service --
34.14. FM Helpdesk --
34.15. Service level agreements (SLAs) --
34.16. Service standards --
35. Waste Management --
35.1. Introduction --
35.2. Waste management policy --
35.3. Waste management structure --
35.4. Waste management procedures --
35.5. Duty of care --
35.6. Waste minimisation --
35.7. Building design --
35.8. Operational buildings --
35.9. Business activities and business processes --
35.10. Product labelling --
35.11. Recycling --
35.12. Anaerobic Digestion (AD) --
35.13. Waste to Energy (WTE) --
35.14. Waste product database --
35.15. Waste classification --
35.16. Waste management audits --
35.17. Targets --
35.18. Landfill --
35.19. Legislation --
36. Catering and Hospitality Services --
36.1. Introduction. Contents note continued: 36.2. Contracted-out catering services --
36.3. Contract types --
36.4. Catering strategy --
36.5. Catering objectives --
36.6. Catering specification --
36.7. Catering costs --
36.8. Catering services review --
36.9. Food hygiene and safety --
36.10. Legislation --
37. Quality Management --
37.1. Quality --
37.2. Quality management (QM) --
37.3. Continuous improvement --
37.4. Lean --
37.5. Quality systems and procedures --
37.6. Total quality management --
37.7. Business Excellence Model --
European Foundation of Quality Management --
37.8. Six Sigma --
37.9. Quality standards and accreditation schemes --
37.10. Standards --
37.11. Benchmarking --
37.12. FM benchmarking --
38. Document Management Services --
38.1. Corporate information --
38.2. Document management --
38.3. Mail --
38.4. Reprographics --
38.5. Photocopiers --
38.6. Printers --
38.7. Multi-function devices (MFDs) --
38.8. Facsimile (fax) machines --
38.9. Electronic document management system (EDMS). Contents note continued: 38.10. Audio visual equipment --
38.11. Archives --
39. Sustainability and Environmental Issues --
39.1. Introduction --
39.2. Historical overview --
39.3. Definitions --
39.4. Earths Resources --
39.5. Ecological footprint --
39.6. One Planet Living Principles --
39.7. FM's role --
39.8. Environmental Impacts --
39.9. History of CSR --
39.10. CSR responsibilities --
39.11. CSR Standards --
39.12. Measuring CSR --
39.13. Benchmarking CSR --
39.14. CSR and Environmental Policy.
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