Facilities Manager's Desk Reference (Record no. 186841)
[ view plain ]
000 -LEADER | |
---|---|
fixed length control field | 26987nam a2200217Ia 4500 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | OSt |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20211215143656.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 211215b |||||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781118462942 |
040 ## - CATALOGING SOURCE | |
Transcribing agency | CUS |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.2 |
Item number | WIG/F |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Wiggins, Jane M. |
9 (RLIN) | 980 |
245 #0 - TITLE STATEMENT | |
Title | Facilities Manager's Desk Reference |
250 ## - EDITION STATEMENT | |
Edition statement | 2nd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc. | Chicheste: |
Name of publisher, distributor, etc. | Wiley-Blackwell, |
Date of publication, distribution, etc. | 2014. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xxxii, 572 p. : |
Other physical details | ill. ; |
Dimensions | 25 cm. |
505 ## - FORMATTED CONTENTS NOTE | |
Formatted contents note | 1. History of Facilities Management --<br/>1.1. Origins of facilities management --<br/>1.2.A brief history of FM --<br/>1.3. Growth of the FM profession --<br/>1.4. Defining FM --<br/>1.5. Development of FM --<br/>1.6. Trends --<br/>1.7. FM standard --<br/>2. Key Drivers of FM --<br/>2.1. The business organisation --<br/>2.2. Demand and supply --<br/>2.3. Roles of FM --<br/>2.4. Drivers of FM --<br/>2.5. Champion of end-user --<br/>2.6. Flexibility in office space --<br/>2.7.A recruitment differentiator --<br/>2.8. Scope of services --<br/>2.9. Impact of work space on productivity --<br/>2.10. The virtual office --<br/>2.11. Technology systems integration --<br/>2.12. Building designs --<br/>2.13. Financial performance --<br/>2.14. Ownership of the property --<br/>2.15. Value added --<br/>2.16. Service Profit Chain --<br/>2.17. FM's contribution --<br/>2.18. Performance measurement --<br/>2.19. Performance Indicators --<br/>2.20. Benchmarking --<br/>2.21. Future trends --<br/>3. Activities in FM --<br/>3.1. Introduction --<br/>3.2. Facilitation of services and information --<br/>3.3. Management functions. Contents note continued: 3.4. Premises and building management --<br/>3.5. Business support services --<br/>3.6. Scope and extent of FM activities and services --<br/>4. Delivering FM --<br/>FM Strategy --<br/>4.1. Introduction --<br/>4.2. Business strategy --<br/>4.3. Identifying the needs --<br/>4.4. Benefits of a strategic approach --<br/>4.5. Strategic analysis --<br/>4.6. Determining factors --<br/>4.7. Premises policy --<br/>4.8. Facilities audit --<br/>4.9. Audit process --<br/>4.10. Awareness --<br/>4.11. Space audit --<br/>4.12. Audit stage 1 --<br/>fact finding --<br/>4.13. Audit stage 2 --<br/>further investigation --<br/>4.14. Audit benefits --<br/>4.15. Developing Solutions --<br/>4.16. Strategy implementation --<br/>4.17. FM strategy models --<br/>4.18. In-house or self-perform --<br/>4.19. Single or packaged services --<br/>4.20.`Bundled' services --<br/>4.21. Total or integrated facilities management --<br/>4.22. Managing agent --<br/>4.23. Private Finance Initiative (PFI) --<br/>4.24. Corporate PFI --<br/>4.25. Special purpose vehicles (SPVs) --<br/>5. Outsourcing --<br/>5.1. Introduction --<br/>5.2. Multi-service contracts. Contents note continued: 5.3. Best Value (BV) --<br/>5.4. Longer contracts --<br/>5.5. Integrated FM solutions --<br/>5.6. Benefit analysis --<br/>5.7. Intelligent client --<br/>5.8. FM outsourcing models --<br/>5.9. Selection process --<br/>6. Financial Management --<br/>6.1. Introduction --<br/>6.2. Financial systems and process --<br/>6.3. The finance department --<br/>6.4. Financial controls --<br/>6.5. Financial statements --<br/>6.6. Finance and the FM --<br/>6.7. Sources of funding --<br/>6.8. Use of funding --<br/>6.9. Fixed assets --<br/>6.10. Working capital --<br/>6.11. Investments --<br/>6.12. The balance sheet --<br/>6.13. The profit and loss account --<br/>6.14. Cash flow statement --<br/>6.15. Performance measurement --<br/>6.16. Profitability --<br/>6.17. Liquidity --<br/>6.18. Liquidity issues --<br/>6.19. Annual reports of accounts --<br/>6.20. Recent developments in financial accounting --<br/>6.21. Budgets --<br/>6.22. Roles of budgets --<br/>6.23. Budget design --<br/>6.24. Capital or revenue --<br/>6.25. Property costs --<br/>6.26. Budget variances --<br/>6.27. Cost data --<br/>6.28. Cost accounting --<br/>6.29. Cost centres. Contents note continued: 6.30. Cash flow --<br/>6.31. Tax --<br/>6.32. Value Added Tax (VAT) --<br/>6.33. Landfill Tax --<br/>6.34. Climate Change Levy --<br/>6.35. Business rates --<br/>6.36. Stamp duty --<br/>6.37. Income Taxes --<br/>6.38. Corporation Tax --<br/>6.39. Tax status of construction workers --<br/>6.40. Depreciation --<br/>6.41. Financial business cases --<br/>6.42. Investment appraisal methods --<br/>6.43. Cost benefit analysis --<br/>6.44. Payback period --<br/>6.45. Discounted cash flow (DCF) --<br/>6.46.Net present value (NPV) --<br/>6.47. Internal rate of return (IRR) --<br/>6.48. Preparing a financial proposal --<br/>6.49. Submission --<br/>6.50. Building life cycle costs --<br/>6.51. Life cycle costing methodology --<br/>6.52. Evaluating life cycle costs --<br/>6.53. Sinking funds --<br/>6.54. The impact of inflation --<br/>7. Property and Estates Management --<br/>7.1. Introduction --<br/>7.2. Property industry --<br/>7.3. Market influences --<br/>7.4. The cyclical nature of the market --<br/>7.5.A property portfolio --<br/>7.6. The investment market --<br/>7.7. Property investors --<br/>7.8. Property management. Contents note continued: 7.9. Property professionals and specialists --<br/>7.10. Developing a property strategy --<br/>7.11. Property and asset registers --<br/>7.12. Dilapidations --<br/>7.13. Vacant Property --<br/>8. Property Legislation and Leases --<br/>8.1. Ownership and tenure --<br/>8.2. The Estate Agents Act 1979 --<br/>8.3. The Property Misdescriptions Act 1991 --<br/>8.4. Defective Premises Act --<br/>8.5. Occupiers Liability Act --<br/>8.6. Energy Performance of Buildings (Certificates & Inspections) (EPC) --<br/>8.7. Health and Safety Legislation --<br/>8.8. Boundaries and Party Walls --<br/>8.9. Landlord and tenant legislation --<br/>8.10. The contents and terms of a commercial lease --<br/>8.11. Tenant's covenants --<br/>8.12. Landlord's covenants --<br/>8.13. Schedules --<br/>8.14. Trigger notices --<br/>8.15. Time limits --<br/>8.16. User --<br/>8.17. Alienation or assignment --<br/>8.18. Arbitration --<br/>8.19. Additional covenants --<br/>8.20. Lease renewals --<br/>8.21. Security of tenure --<br/>8.22. The machinery for termination --<br/>Sections 24--28. Contents note continued: 8.23. Landlords grounds for opposing a new tenancy --<br/>Section 30 --<br/>8.24. The new tenancy --<br/>8.25. Section 32 Rule --<br/>8.26. Market forces and lease renewal --<br/>8.27. Repairs --<br/>9. Developing New Buildings --<br/>9.1. The development process --<br/>9.2. Planning legislation --<br/>9.3. The Town and Country Planning Act --<br/>9.4. Planning permission --<br/>9.5. The Town and Country Planning Use Classes Order 2005 --<br/>9.6. Planning policy guidance notes --<br/>9.7. Development plans --<br/>9.8. Planning agreements --<br/>9.9. Breach of planning control --<br/>9.10. Users pre-1964 --<br/>9.11. Listed buildings --<br/>9.12. Conservation areas --<br/>9.13. Building design --<br/>9.14. Types and uses --<br/>9.15. Drivers of building design --<br/>9.16. Sustainable construction --<br/>9.17. Passivhaus --<br/>9.18. Intelligent buildings --<br/>9.19. Building Information Modelling (BIM) --<br/>9.20. Structure and its effect on building use --<br/>9.21. Planning grids and the use of space --<br/>9.22. Developers' fit-out --<br/>9.23. Measuring building efficiency. Contents note continued: 9.24. Building efficiency --<br/>9.25. Layout impact --<br/>9.26. Building performance --<br/>9.27. Design Quality Indicator (DQI) --<br/>9.28.Commercial building materials --<br/>9.29. Building Regulations --<br/>9.30. Approved Documents --<br/>10. Project Management --<br/>10.1. Introduction --<br/>10.2. Project management process --<br/>10.3. Fundamentals of project management --<br/>10.4. Project manager (PM) role --<br/>10.5. Responsibilities --<br/>10.6. Project briefs I --<br/>10.7. TOR --<br/>10.8. Project programmes --<br/>10.9. Project timescales --<br/>10.10. Quality plan --<br/>10.11. FADE project methodology --<br/>10.12. Prince --<br/>10.13. Project planning --<br/>10.14. Planning techniques --<br/>10.15. Gantt charts --<br/>10.16. CPA --<br/>10.17. Project control --<br/>10.18. Risk management --<br/>10.19. Project budget --<br/>10.20. Project teams --<br/>10.21. Project support --<br/>10.22. Project handover --<br/>11. Space Management --<br/>11.1. Introduction --<br/>11.2. Data and information gathering --<br/>11.3. Importance of space --<br/>11.4. Space management policy --<br/>11.5. Space guidelines. Contents note continued: 11.6. Effective use of space --<br/>11.7. The FM cost driver --<br/>11.8. Business performance --<br/>11.9. Space planning --<br/>11.10. Impact of building structures on space use --<br/>11.11. Impact of building services on space use --<br/>11.12. Space allocation --<br/>11.13. Space utilisation --<br/>11.14. Space audits --<br/>11.15. Building efficiency --<br/>11.16. Building operating costs --<br/>11.17. Measuring terminology --<br/>11.18. New developments in space use --<br/>11.19. Legislation and compliance --<br/>12. Accommodation Management --<br/>12.1. Accommodation changes --<br/>12.2. Move requests --<br/>12.3. Churn --<br/>12.4. Swing space --<br/>12.5. Planning a move --<br/>12.6. Implementation --<br/>12.7. Post move --<br/>13. Procurement --<br/>13.1. Introduction --<br/>13.2. Purchase criteria --<br/>13.3. Procurement policy --<br/>13.4. Service contracts --<br/>13.5. Procurement strategy --<br/>13.6. Procurement stages --<br/>13.8. Spend analysis --<br/>13.9. Identifying the need --<br/>13.10. Demand management --<br/>13.11. Supplier selection --<br/>13.12. Specifications --<br/>13.13. Tendering process. Contents note continued: 13.14. The tender document --<br/>13.15. Invitation to tender process --<br/>13.16. Cost models --<br/>13.17. Whole life costing --<br/>13.18. Value engineering (VE) --<br/>13.19.E-purchasing --<br/>13.20. Legislation --<br/>13.21. European procurement legislation --<br/>13.22. Bribery Act --<br/>14. Contracts and Contract Management --<br/>14.1. Introduction --<br/>14.2. Consideration --<br/>14.3.Communication of offer and acceptance --<br/>14.4. Acceptance to be identical with offer --<br/>14.5. Withdrawal and revocation of offer --<br/>14.6. Contracts by deed --<br/>14.7. Contracts which are not binding --<br/>14.8. Contract types --<br/>14.9. Contract methods --<br/>14.10. Contents of a contract --<br/>14.11. Lump sum contract --<br/>14.12. Measured term contract --<br/>14.13. Term contract --<br/>14.14. Fixed price contract --<br/>14.15. Reimbursable contract --<br/>14.16. Schedule of rates --<br/>14.17. Reimbursable and fixed fee contract --<br/>14.18. Contract relationships --<br/>14.19. Partnership --<br/>14.20. Contract extensions --<br/>14.21. Service level agreement (SLA). Contents note continued: 14.22. Standard contract forms --<br/>14.23. Chartered Institute of Building Facilities Management Contract --<br/>14.24. Joint Contracts Tribunal (JCT) Forms of Contract --<br/>14.25. General Contract Works (GCW) 10 Facilities Management (2000) --<br/>14.26. NEC Contract --<br/>14.27. BSRIA Soft Landings --<br/>14.28. BE Collaborative Contract --<br/>14.29. Private Finance Initiatives (PFI) --<br/>14.30. Terms and conditions --<br/>15. Legislation --<br/>15.1. Introduction --<br/>15.2. UK legal system --<br/>15.3. Impact on facilities management --<br/>15.4. Duties --<br/>15.5. Negligence --<br/>15.6. Vicarious liability --<br/>15.7. Consultation --<br/>15.8.Competence --<br/>15.9. Operational compliance --<br/>15.10. Records --<br/>15.11. Strategic impact --<br/>15.12. Corporate Manslaughter --<br/>15.13. Bribery Act --<br/>16. Legislation Affecting FM Activities --<br/>16.1. Introduction --<br/>16.2. Safety policy --<br/>16.3. Enforcing authorities --<br/>16.4. Management of Health and Safety Regulations --<br/>16.5. The HSE five-step approach --<br/>16.6. Risk assessment standards. Contents note continued: 16.7. Hazards --<br/>16.8. Risk control --<br/>16.9. Risk register --<br/>16.10. Definitions of hazard and risk --<br/>16.11. Hazard identification --<br/>16.12. Work activities --<br/>16.13. Risk assessment --<br/>16.14. Risk assessment records --<br/>16.15. The Workplace (Health, Safety and Welfare) Regulations 1992 amended 2002 --<br/>16.16. Control of Substances Hazardous to Health --<br/>16.17. Working at Height Regulations 2005 --<br/>16.18. Provision and Use of Workplace Equipment Regulations 1998 (PUWER) --<br/>16.19. Manual Handling Regulations 1992 --<br/>16.20. Personal Protective Equipment at Work Regulations 1992 (PPE) --<br/>16.21. Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) --<br/>16.22. Control of Noise at Work Regulations 2005 --<br/>16.23. Confined Spaces Regulations 1997 --<br/>16.24. Part L Building Regulations 2010 --<br/>16.25. Data Protection Act 1998 --<br/>16.26. Regulation of Investigatory Powers Act 2000 (RIPA) --<br/>16.27. Human Rights Act 1998. Contents note continued: 16.28. Transfer of Undertakings (Protection of Employment) Regulations --<br/>16.29. Working Time Regulations 1998 --<br/>16.30. Greenhouse Gas Emissions (Directors' Reports) Regulations 2013 --<br/>17. Fire Safety and Legislation --<br/>17.1. Introduction --<br/>17.2. Legislation and standards --<br/>17.3. Building design --<br/>17.4. Building Regulations --<br/>17.5. Designing space --<br/>17.6. Standards --<br/>17.7. Balanced solution --<br/>17.8. Fire separation --<br/>17.9. Classification of materials, buildings and fixtures --<br/>17.10. Building classifications --<br/>17.11. Furnishings --<br/>17.12. Means of escape --<br/>17.13. Fire signage --<br/>17.14. Fire detection and fire alarms --<br/>17.15. Fire detection system categories --<br/>17.16. Control panels --<br/>17.17. Zoning --<br/>17.18. Fire, smoke and heat detectors --<br/>17.19. Sounders --<br/>17.20. Call points --<br/>17.21. Cabling --<br/>17.22. Suppression systems --<br/>17.23. Fire extinguishers --<br/>17.24. Hose reels --<br/>17.25. Fire blankets --<br/>17.26. Sprinklers --<br/>17.27. Fire hydrants --<br/>17.28. Dry and wet risers. Contents note continued: 17.29. Regulatory Reform (Fire Safety) Order 2005 --<br/>17.30. Risk assessment --<br/>17.31. Assessment methods --<br/>17.32. Training records --<br/>17.33. Fire-trained staff --<br/>17.34. The fire drill --<br/>17.35. Refuges --<br/>18. Electrical Supplies and Electrical Safety --<br/>18.1. Introduction --<br/>18.2. Single-phase supply --<br/>18.3. Three-phase low voltage supply --<br/>18.4. High voltage three-phase supply --<br/>18.5. Wiring --<br/>18.6. Inspection and testing --<br/>18.7. Standards --<br/>17th Edition --<br/>18.8. Portable electrical equipment --<br/>18.9. Safety --<br/>18.10. Electric shock --<br/>18.11. Earthing --<br/>18.12. Bonding --<br/>18.13. Circuit protection --<br/>18.14. Cable management --<br/>18.15. Power quality --<br/>18.16. Power failures --<br/>18.17. Assessing the need --<br/>18.18. Uninterruptible power supplies (UPS) --<br/>18.19. Generators --<br/>19. Accessibility --<br/>19.1. Introduction --<br/>19.2. Inclusive FM --<br/>19.3. The Disability Discrimination Act (DDA) (1995) --<br/>19.4. Special Educational Needs and Disabilities Act 2001. Contents note continued: 19.5. Planning and Compulsory Purchase Act 2004 --<br/>19.6. Disability Discrimination Act 2005 --<br/>19.7. Equality Act 2010 --<br/>19.8. Disability awareness --<br/>19.9. Front of house services --<br/>19.10. Personal Emergency Evacuation Plans (PEEP) --<br/>19.11.Communication --<br/>19.12. Physical adjustments --<br/>19.13. Claims --<br/>20. First Aid at Work --<br/>20.1. Definition of first aid --<br/>20.2. Health and Safety (First-Aid) Regulations 1981 --<br/>20.3. Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 --<br/>20.4. Fit Note --<br/>21. Asbestos --<br/>21.1. Regulations --<br/>21.2. Asbestos management plan --<br/>21.3. Management options --<br/>21.4. Asbestos survey types --<br/>21.5. Asbestos material assessment algorithm --<br/>21.6. Asbestos priority assessment --<br/>21.7. Asbestos management strategies --<br/>21.8. Managing an asbestos incident --<br/>21.9. Summary checklist --<br/>22. Water Supplies and Water Safety --<br/>22.1. Introduction --<br/>22.2. Water systems --<br/>22.3. Water consumption --<br/>22.4. Benefits of water conservation. Contents note continued: 22.5. Water industry --<br/>22.6.Compliance --<br/>22.7. Water pollution --<br/>22.8. Drinking water --<br/>22.9. Washing and cleaning --<br/>22.10. Food preparation --<br/>22.11. Water pressure --<br/>22.12. Drainage --<br/>22.13. Sustainable Urban Drainage Scheme (SUDS) --<br/>22.14. Specialist maintenance --<br/>22.15. Water design capacity --<br/>22.16. Supply continuity --<br/>22.17. Management review --<br/>22.18. Water management policy --<br/>22.19. Water-saving technology --<br/>22.20. Water recycling systems --<br/>22.21. Urinal controls --<br/>22.22. Water-saving tips --<br/>22.23. Leak detection --<br/>22.24. Water safety --<br/>22.25.L8 ACoP --<br/>22.26. Code of Conduct --<br/>22.27. Risk assessment --<br/>22.28. Legionnaires' disease --<br/>22.29. The maintenance implications of Legionnaires' disease --<br/>22.30. Maintenance routines and operating procedures --<br/>22.31. Coliform bacteria --<br/>22.32. Pseudomonas aeruginosa --<br/>22.33. Water quality legislation --<br/>22.34. Water quality testing --<br/>23. Construction Design and Management Regulations --<br/>23.1. Introduction. Contents note continued: 23.2. Notifiable works --<br/>23.3. Impact of Regulations on FM --<br/>23.4. CDM co-ordinator duties --<br/>23.5. Designer duties --<br/>23.6. Principal Contractor (PC) duties --<br/>23.7.Competence --<br/>23.8. Corporate competency --<br/>23.9. Individual competency --<br/>23.10. Designers' competency --<br/>23.11.COM co-ordinator --<br/>23.12. Demolition --<br/>23.13. Documents --<br/>24. Business Continuity --<br/>24.1. Introduction --<br/>24.2. Basic principles --<br/>24.3. Legislation --<br/>24.4. Standards --<br/>24.5. Impact on business --<br/>24.6. Policy --<br/>24.7. Planning --<br/>24.8. Business impact analysis (BIA) --<br/>24.9. Corporate strategy --<br/>24.10. Critical assets --<br/>24.11. Hazards, consequences and impacts --<br/>24.12. Benefits of a BIA --<br/>24.13. Unavailability impact table --<br/>24.14. Risk assessment --<br/>24.15. Documents --<br/>24.16. Implementation --<br/>24.17. Two-team approach --<br/>24.18. Crisis management team --<br/>24.19. Logistics --<br/>24.20. Telephony and data communications --<br/>24.21. Testing the plan --<br/>24.22. Upkeep of records --<br/>24.23. Audit. Contents note continued: 25. Maintenance --<br/>Definitions and Strategies --<br/>25.1. Introduction --<br/>25.2. Maintenance priorities --<br/>25.3. Maintenance Classifications --<br/>25.4. Maintenance policy --<br/>25.5.Computerised maintenance management systems (CMMS) --<br/>25.6. Asset registers --<br/>25.7. Maintenance programmes --<br/>25.8. Maintenance activities --<br/>25.9. Maintenance schedules --<br/>25.10. Controlling maintenance work --<br/>25.11. Building records --<br/>25.12. Annual inspections --<br/>25.13. Condition surveys --<br/>25.14. Planning the survey --<br/>25.15.Component life cycles --<br/>25.16. Bathtub curve --<br/>25.17. Element and component life expectancies --<br/>26. Mechanical and Electrical Systems and their Maintenance --<br/>26.1. Introduction --<br/>26.2. HVAC --<br/>26.3. Heating systems --<br/>26.4. Direct heating systems --<br/>26.5. Indirect heating systems --<br/>26.6. Ventilation --<br/>26.7. Relative humidity (RH) --<br/>26.8. Natural ventilation --<br/>26.9. Mechanical ventilation --<br/>26.10. Air conditioning --<br/>26.11.Comfort control. Contents note continued: 26.12. Selection of an appropriate system --<br/>26.13. Air conditioning systems --<br/>26.14. Dampers --<br/>26.15. Fans --<br/>26.16. Filters --<br/>26.17. Displacement ventilation systems --<br/>26.18. Fan coil units --<br/>26.19. Chilled beam --<br/>26.20. Diffusers --<br/>26.21. Heat pumps --<br/>26.22. Packaged air conditioning units --<br/>26.23. Refrigeration --<br/>26.24. Humidification --<br/>26.25. Cooling systems --<br/>26.26. Fire safety --<br/>26.27. Standards --<br/>26.28. Lifts --<br/>26.29. Lighting --<br/>26.30. Lighting requirements --<br/>26.31. Light fittings --<br/>26.32. Lighting efficiency --<br/>26.33. Lighting controls --<br/>26.34. BMS --<br/>26.35. Intelligent buildings --<br/>27. Information Communication Technology --<br/>27.1. Introduction --<br/>27.2. Ownership options --<br/>27.3. Telephone systems --<br/>27.4. Telephony services --<br/>27.5.Communication wiring --<br/>27.6. Fibre Optics --<br/>27.7. Cabling distribution --<br/>27.8. Structured Cabling Systems --<br/>27.9. Data Rooms/Data Centres --<br/>27.10. Wireless networks (WLANs) --<br/>27.11. Cellular networks. Contents note continued: 27.12. Personal area networks --<br/>27.13. Virtual private networks (VPNs) --<br/>27.14. Firewalls --<br/>27.15. Smartphones --<br/>27.16. Cloud Computing --<br/>27.17. Tele-presence --<br/>27.18. Videoconferencing --<br/>27.19. Voice over Internet Protocol (VoIP) --<br/>27.20. Applications --<br/>28. Grounds and External Areas --<br/>28.1. External areas --<br/>28.2. In-house or contract-out landscaping maintenance --<br/>28.3. Landscaping standards --<br/>28.4. Landscape architects --<br/>28.5. Decay of trees --<br/>28.6. Damage to trees --<br/>28.7. Removal of trees and tree stumps --<br/>28.8. Ownership of trees --<br/>28.9. Spreading of roots and branches --<br/>28.10. Dangerous trees --<br/>28.11. Licence to plant --<br/>28.12. Tree preservation orders (TPOs) --<br/>28.13. Conservation areas --<br/>28.14. Internal planting --<br/>28.15. Artificial plants --<br/>28.16. Maintenance of hardstandings and external areas --<br/>28.17. Vegetation and planted areas --<br/>28.18. Boundary fencing --<br/>28.19. Brickwork walls --<br/>28.20. Grounds maintenance contract. Contents note continued: 28.21. Site footpaths and roads --<br/>28.22. Workplace parking --<br/>28.23. Parking policy --<br/>28.24. Car park categories --<br/>28.25. Car park design --<br/>28.26. Bicycle parking --<br/>28.27. Motorcycle parking --<br/>28.28. Car parking standards --<br/>28.29. Travel planning --<br/>29. Fabric Maintenance --<br/>29.1. Maintenance implications of building structures --<br/>29.2. Fabric maintenance programmes --<br/>29.3. Internal and external finishes --<br/>29.4. External walls and building envelope --<br/>29.5. Guttering and rain downpipes --<br/>30. Energy Management --<br/>30.1. Introduction --<br/>30.2. Energy consumption --<br/>30.3. Energy efficient building designs --<br/>30.4. Energy management --<br/>30.5. Carbon footprint --<br/>30.6. Choice of fuel --<br/>30.7. Electricity --<br/>30.8.Combined heat and power (CHP) systems --<br/>30.9. Renewable energy sources --<br/>30.10. Gas --<br/>30.11. Energy monitoring --<br/>30.12. Metering --<br/>30.13. Investment --<br/>30.14. Energy policy --<br/>30.15. CRC Energy Efficiency Scheme. Contents note continued: 30.16. Greenhouse Gas Emissions (Directors' Reports) Regulations 2013 --<br/>30.17. Carbon Trust Standard --<br/>30.18. Energy Standard --<br/>ISO 50001 --<br/>30.19. Energy Audit Standard --<br/>30.20. PAS 2060 --<br/>30.21. Legislation --<br/>30.22. Building Regulations --<br/>30.23. Building Energy Performance Directive (EPBD) --<br/>30.24. Energy Performance Certificates (EPC) --<br/>30.25. Display Energy Certificates (DEC) --<br/>30.26. Feed in Tariff (FIT) --<br/>30.27. Renewable Heat Incentive (RHI) --<br/>31. Front of House --<br/>31.1. Reception services --<br/>31.2. The first impression --<br/>31.3. The welcome process --<br/>31.4. Welcome formalities --<br/>31.5. Managing visitor expectations --<br/>31.6. Best practice --<br/>31.7. Customer service --<br/>31.8. Customer satisfaction --<br/>31.9. Visiting groups --<br/>31.10. Meet and greet service --<br/>31.11. Styles of welcome and reception service --<br/>31.12. Welcome boards --<br/>31.13. Remote entry points --<br/>31.14. The goodbye --<br/>31.15. Reception service standards --<br/>31.16. Corporate duty of care. Contents note continued: 31.17. Recording visitor information --<br/>31.18. Display of company signage --<br/>31.19. Visitor risk assessments --<br/>31.20. Fire precautions in the reception area --<br/>31.21. CCTV surveillance --<br/>31.22. Trespassing and theft --<br/>31.23. Switchboard services --<br/>31.24. Room booking services --<br/>32. Housekeeping and Cleaning Services --<br/>32.1. Cleaning services --<br/>32.2. Cleaning methods --<br/>32.3. Cleaning standards --<br/>32.4. Cleaning specifications --<br/>32.5. Cleaning costs --<br/>32.6. Advantages and disadvantages of contract cleaning --<br/>32.7. Staff --<br/>32.8. Daytime cleaning --<br/>32.9. Equipment --<br/>32.10. Microfibre materials --<br/>32.11. Ionators and Active Water --<br/>32.12. Cleaning chemicals --<br/>32.13. Detergents --<br/>32.14. Properties of detergents --<br/>32.15. Types of detergent --<br/>32.16. Sealants --<br/>32.17. Solvents --<br/>32.18. Example contract cleaning specification --<br/>32.19. Checklist --<br/>33. Security Management --<br/>33.1. Introduction --<br/>33.2. Security strategy --<br/>33.3. Contract security services. Contents note continued: 33.4. Licensed security roles --<br/>33.5. Increased importance --<br/>33.6. Contractor selection --<br/>33.7. Service standards --<br/>33.8. Site survey and analysis --<br/>33.9. Assignment instructions (AIs) --<br/>33.10. Access control --<br/>33.11. Structure of buildings --<br/>33.12. Control concepts --<br/>33.13. Access control system design --<br/>33.14. Manned access control --<br/>33.15. Access log or register --<br/>33.16. Entry to interior or restricted areas --<br/>33.17. Vehicle control --<br/>33.18. Equipment control --<br/>33.19. Asset tagging --<br/>33.20. Door security --<br/>33.21. Door furniture --<br/>33.22. Windows --<br/>33.23. Electronic access control systems --<br/>33.24.Components in electronic systems --<br/>33.25. Advantages and disadvantages of electronic systems --<br/>33.26. Training --<br/>33.27. Special considerations --<br/>33.28. Disability discrimination --<br/>34. Customer Relations --<br/>34.1. The importance of good service delivery --<br/>34.2. Customer care --<br/>34.3. Customer service --<br/>34.4.Communication --<br/>34.5. Service delivery requirements. Contents note continued: 34.6. Analysis tools --<br/>34.7. Questionnaires --<br/>34.8. User groups --<br/>34.9. Mystery shopping --<br/>34.10. Critical service features --<br/>34.11. Gap analysis --<br/>34.12. Service quality (SERVQUAL) --<br/>34.13. Internal customer service --<br/>34.14. FM Helpdesk --<br/>34.15. Service level agreements (SLAs) --<br/>34.16. Service standards --<br/>35. Waste Management --<br/>35.1. Introduction --<br/>35.2. Waste management policy --<br/>35.3. Waste management structure --<br/>35.4. Waste management procedures --<br/>35.5. Duty of care --<br/>35.6. Waste minimisation --<br/>35.7. Building design --<br/>35.8. Operational buildings --<br/>35.9. Business activities and business processes --<br/>35.10. Product labelling --<br/>35.11. Recycling --<br/>35.12. Anaerobic Digestion (AD) --<br/>35.13. Waste to Energy (WTE) --<br/>35.14. Waste product database --<br/>35.15. Waste classification --<br/>35.16. Waste management audits --<br/>35.17. Targets --<br/>35.18. Landfill --<br/>35.19. Legislation --<br/>36. Catering and Hospitality Services --<br/>36.1. Introduction. Contents note continued: 36.2. Contracted-out catering services --<br/>36.3. Contract types --<br/>36.4. Catering strategy --<br/>36.5. Catering objectives --<br/>36.6. Catering specification --<br/>36.7. Catering costs --<br/>36.8. Catering services review --<br/>36.9. Food hygiene and safety --<br/>36.10. Legislation --<br/>37. Quality Management --<br/>37.1. Quality --<br/>37.2. Quality management (QM) --<br/>37.3. Continuous improvement --<br/>37.4. Lean --<br/>37.5. Quality systems and procedures --<br/>37.6. Total quality management --<br/>37.7. Business Excellence Model --<br/>European Foundation of Quality Management --<br/>37.8. Six Sigma --<br/>37.9. Quality standards and accreditation schemes --<br/>37.10. Standards --<br/>37.11. Benchmarking --<br/>37.12. FM benchmarking --<br/>38. Document Management Services --<br/>38.1. Corporate information --<br/>38.2. Document management --<br/>38.3. Mail --<br/>38.4. Reprographics --<br/>38.5. Photocopiers --<br/>38.6. Printers --<br/>38.7. Multi-function devices (MFDs) --<br/>38.8. Facsimile (fax) machines --<br/>38.9. Electronic document management system (EDMS). Contents note continued: 38.10. Audio visual equipment --<br/>38.11. Archives --<br/>39. Sustainability and Environmental Issues --<br/>39.1. Introduction --<br/>39.2. Historical overview --<br/>39.3. Definitions --<br/>39.4. Earths Resources --<br/>39.5. Ecological footprint --<br/>39.6. One Planet Living Principles --<br/>39.7. FM's role --<br/>39.8. Environmental Impacts --<br/>39.9. History of CSR --<br/>39.10. CSR responsibilities --<br/>39.11. CSR Standards --<br/>39.12. Measuring CSR --<br/>39.13. Benchmarking CSR --<br/>39.14. CSR and Environmental Policy. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Facility Management |
9 (RLIN) | 981 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Industrial Management |
9 (RLIN) | 982 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | General Books |
Source of classification or shelving scheme |
Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Central Library, Sikkim University | Central Library, Sikkim University | General Book Section | 29/08/2016 | 658.2 WIG/F | P41855 | 29/08/2016 | 29/08/2016 | General Books |