Communication ethics literacy/
Arnett, Ronald C
Communication ethics literacy/ Ronald C Arnett - Los angles: Sage, 2009. - 273 p. PB
Chapter 1: The Pragmatic Necessity of
Communication Ethics
❖ Student Application: Contejiding Goods
The Good
Protection and Promotion of Goods: On Our Watch
Communicative Absence
Prom Unreflective Communication Ethics Practices to Literacy
Multiplicity of Goods
Historical Moment: Mapping Communication Ethics
Postmodemity
Postmodernity and Communication Ethics
Postmodemity and the Rhetorical Turn
Finding Common Centers in Postmodernity
Learning
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 2: Defining Communication Ethics
❖ Student Application: Finding Narrative Ground
Multiplicity of Communication Ethics
History of Conimunication Ethics
Defining Communication Ethics Across the Discipline
Situating Our Definition of Communication Ethics
Philosophy of Communication
Applied Communication
Narrative
Rhetorical Functions of Narrative
Competing Narratives
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 3: Approaches to Communication Ethics:
The Pragmatic Good of Theory
❖ Student Application: Choice Making
Democratic Communication Ethics
Universal-Humanitarian Communication Ethics
Codes, Procedures, and Standards in Communication Ethics
Contextual Communication Ethics
Narrative Communication Ethics
Dialogic Communication Ethics
The College Campus: Communication Ethics Perspectives
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 4: Communication Ethics: In the Eye(s)
of the Theory of the Beholder
❖ Student Application: Common Sense and Contention
Common Sense
Common Sense: Losing the Common
Common Sense as Communicative Practices
A Patchwork Quilt of Common Sense
Learning
Theories
In the Eye(s) of the Theory
Theories as Public Memory
Theory as Story-Laden Communication Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 5: Dialogic Ethics: Meeting
Differing Grounds of the "Good"
❖ Student Application: Negotiating Difference
Dialogue and Difference
The Content of Dialogue
Dialogic Theory
Martin Buber
Hans Gadamer
Paulo Freire
Hannah Arendt
Dialogic Coordinates: Without Demand
A Dialogic Learning Model of Communication Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 6: Public Discourse Ethics: Public and
Private Accountability
❖ Student Application: What Is Public and Private Space?
Public Discourse: The Public "Good"
Public Decision Making: The Good of Public Accountability
Eclipsing the Ethical: Undue Confidence and Unsubstantiated
Opinion
Differentiation of Public and Private Space
An Invasion of Banality—Protecting Difference
The Public as Sacred Space
Protecting the Voices of the Unseen and the Unheard
Reclaiming the Public Arena
Pointing to a Dialogic Ethic in Public Discourse
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 7: Interpersonal Communication Ethics:
The Relationship Matters
❖ Student Application: Relational Responsibility
Interpersonal Communication
Distance
Interpersonal Responsibility
wsa
The Particular Matters
Hesed and the Shadows of Demand
The Limits of Interpersonal Skills
Pointing to a Dialogic Ethic in Interpersonal Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 8: Organizational Communication Ethics:
Community of Memory and Dwelling
❖ Student Application: Finding a Divelling Place
Organizational Communication
Dwelling Place
Organizations and Institutions
Community of Memory Within Organizations
Active Engagement—Organizational Participation
Accountability—Organizational Evaluation and the Good
Finding, Testing, and Protecting and Promoting the Good
Pointing to a Dialogic Ethic in Organizational Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 9: Intercultural Communication Ethics:
Before the Conversation Begins
♦> Student Application: The Unfamiliar
Intercultural Communication
Culture
A Shaping Guide
Individualism
Culture Shock
Difference as Rhetorical Interruption
The Local—Change and Resistance
The Inarticulate
Watching the Hands
The Guest
Pointing to a Dialogic Ethic in Intercultural Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
137
155
Chapter 10: Business and Professional
Communication Ethics 173
❖ Student Application: Finding Direction
Business and Professional Communication
The Dialectic of Direction and Change
A Unity of Contraries
Beyond Manners
Public Accountability: Plant and Pivot
Public Testing
Temporal Direction
Communicative Responsiveness
Pointing to a Dialogic Ethic in Business and Professional
Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
hapter 11: Health Care Communication Ethics 191
♦> Student Application: Responding to the Other
Health Care Communication
Health
Responsiveness
Care
A Labor of Care
From Technique to Tenacity
Pointing to a Dialogic Ethic in Health Care Communication
Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
J Les Miserables
Chapter 12: Communication Ethics Literacy and Difference:
Dialogic Learning 209
;i ❖ Student Application: Understanding the Other
' Pragmatic
, , Crisis Communication
A Historical Moment of Contending Goods
I In Need of Glasses
?: Communication Ethics and the Public Domain
Communication Ethics Literacy
The Pragmatics of Dialogic Ethics
Chapter 10: Business and Professional
Communication Ethics 173
❖ Student Application: Finding Direction
Business and Professional Conununication
The Dialectic of Direction and Change
A Unity of Contraries
Beyond Manners
Public Accountability: Plant and Pivot
Public Testing
Temporal Direction
Communicative Responsiveness
Pointing to a Dialogic Ethic in Business and Professional
Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 11: Health Care Communication Ethics 191
❖ Student Application: Responding to the Other
Health Care Communication
Health
Responsiveness
Care
A Labor of Care
From Technique to Tenacity
Pointing to a Dialogic Ethic in Health Care Communication
Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 12: Communication Ethics Literacy and Difference:
Dialogic Learning 209
❖ Student Application: Understanding the Other
Pragmatic
Crisis Communication
A Historical Moment of Contending Goods
In Need of Glasses
Communication Ethics and the Public Domain
Communication Ethics Literacy
The Pragmatics of Dialogic Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserahles
Glossary 231
References 237
Index 251
About the Authors 273
Preface
The ethical relation cannot be reduced either to an act of self-affirmation
or to one of selflessness, but instead emerges in the presence of the
other.... In the view of dialogic philosophy, communication avoids
reducing recognition of the other to a kind of mimetic re-cognition of the
other in which we view the other solely in terms of our own precognitions
and thus assimilate them into what we already know (or think we know)
about their point of view. Rather, communication is a process of opening
to the other. (Lipari, 2004, pp. 130-131)
It is impossible for one voice to ... approach a complete version of reality
that is fully representative of all human and cultural activities. (Jackson,
2000, p. 49)
Communication Ethics Literacy: Dialogue and Difference begins and
ends with a consistent refrain—we live in a time of rival understand
ings of the "good," an era defined by competing narrative and virtue
structures. Perhaps our one communication ethics agreement is that
contention is now normative; it is no longer a communicative surprise.
The reality of difference as the defining characteristic of this historical
moment makes the study of communication ethics necessary in order
to live and work with others effectively. This work considers the study
and practice of communication ethics a pragmatic necessity. Difference
presupposes multiple views of the good, and communication ethics lit-
aracy assumes the importance of understanding and learning from
difference, from the Other. We use the term "Other" in a philosophical
sense to refer to any human being embedded within a set of assump
tions about right and wrong, good and bad, appropriate and inappro
priate ways of engaging human life grounded within and definitive of
what Alasdair Maclntyre (1998) refers to as a tradition with wliich we
may come into contact. In this sense, the Other points to our general
9781412942140
175 / ARN/
Communication ethics literacy/ Ronald C Arnett - Los angles: Sage, 2009. - 273 p. PB
Chapter 1: The Pragmatic Necessity of
Communication Ethics
❖ Student Application: Contejiding Goods
The Good
Protection and Promotion of Goods: On Our Watch
Communicative Absence
Prom Unreflective Communication Ethics Practices to Literacy
Multiplicity of Goods
Historical Moment: Mapping Communication Ethics
Postmodemity
Postmodernity and Communication Ethics
Postmodemity and the Rhetorical Turn
Finding Common Centers in Postmodernity
Learning
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 2: Defining Communication Ethics
❖ Student Application: Finding Narrative Ground
Multiplicity of Communication Ethics
History of Conimunication Ethics
Defining Communication Ethics Across the Discipline
Situating Our Definition of Communication Ethics
Philosophy of Communication
Applied Communication
Narrative
Rhetorical Functions of Narrative
Competing Narratives
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 3: Approaches to Communication Ethics:
The Pragmatic Good of Theory
❖ Student Application: Choice Making
Democratic Communication Ethics
Universal-Humanitarian Communication Ethics
Codes, Procedures, and Standards in Communication Ethics
Contextual Communication Ethics
Narrative Communication Ethics
Dialogic Communication Ethics
The College Campus: Communication Ethics Perspectives
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 4: Communication Ethics: In the Eye(s)
of the Theory of the Beholder
❖ Student Application: Common Sense and Contention
Common Sense
Common Sense: Losing the Common
Common Sense as Communicative Practices
A Patchwork Quilt of Common Sense
Learning
Theories
In the Eye(s) of the Theory
Theories as Public Memory
Theory as Story-Laden Communication Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 5: Dialogic Ethics: Meeting
Differing Grounds of the "Good"
❖ Student Application: Negotiating Difference
Dialogue and Difference
The Content of Dialogue
Dialogic Theory
Martin Buber
Hans Gadamer
Paulo Freire
Hannah Arendt
Dialogic Coordinates: Without Demand
A Dialogic Learning Model of Communication Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 6: Public Discourse Ethics: Public and
Private Accountability
❖ Student Application: What Is Public and Private Space?
Public Discourse: The Public "Good"
Public Decision Making: The Good of Public Accountability
Eclipsing the Ethical: Undue Confidence and Unsubstantiated
Opinion
Differentiation of Public and Private Space
An Invasion of Banality—Protecting Difference
The Public as Sacred Space
Protecting the Voices of the Unseen and the Unheard
Reclaiming the Public Arena
Pointing to a Dialogic Ethic in Public Discourse
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 7: Interpersonal Communication Ethics:
The Relationship Matters
❖ Student Application: Relational Responsibility
Interpersonal Communication
Distance
Interpersonal Responsibility
wsa
The Particular Matters
Hesed and the Shadows of Demand
The Limits of Interpersonal Skills
Pointing to a Dialogic Ethic in Interpersonal Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 8: Organizational Communication Ethics:
Community of Memory and Dwelling
❖ Student Application: Finding a Divelling Place
Organizational Communication
Dwelling Place
Organizations and Institutions
Community of Memory Within Organizations
Active Engagement—Organizational Participation
Accountability—Organizational Evaluation and the Good
Finding, Testing, and Protecting and Promoting the Good
Pointing to a Dialogic Ethic in Organizational Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 9: Intercultural Communication Ethics:
Before the Conversation Begins
♦> Student Application: The Unfamiliar
Intercultural Communication
Culture
A Shaping Guide
Individualism
Culture Shock
Difference as Rhetorical Interruption
The Local—Change and Resistance
The Inarticulate
Watching the Hands
The Guest
Pointing to a Dialogic Ethic in Intercultural Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
137
155
Chapter 10: Business and Professional
Communication Ethics 173
❖ Student Application: Finding Direction
Business and Professional Communication
The Dialectic of Direction and Change
A Unity of Contraries
Beyond Manners
Public Accountability: Plant and Pivot
Public Testing
Temporal Direction
Communicative Responsiveness
Pointing to a Dialogic Ethic in Business and Professional
Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
hapter 11: Health Care Communication Ethics 191
♦> Student Application: Responding to the Other
Health Care Communication
Health
Responsiveness
Care
A Labor of Care
From Technique to Tenacity
Pointing to a Dialogic Ethic in Health Care Communication
Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
J Les Miserables
Chapter 12: Communication Ethics Literacy and Difference:
Dialogic Learning 209
;i ❖ Student Application: Understanding the Other
' Pragmatic
, , Crisis Communication
A Historical Moment of Contending Goods
I In Need of Glasses
?: Communication Ethics and the Public Domain
Communication Ethics Literacy
The Pragmatics of Dialogic Ethics
Chapter 10: Business and Professional
Communication Ethics 173
❖ Student Application: Finding Direction
Business and Professional Conununication
The Dialectic of Direction and Change
A Unity of Contraries
Beyond Manners
Public Accountability: Plant and Pivot
Public Testing
Temporal Direction
Communicative Responsiveness
Pointing to a Dialogic Ethic in Business and Professional
Communication
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 11: Health Care Communication Ethics 191
❖ Student Application: Responding to the Other
Health Care Communication
Health
Responsiveness
Care
A Labor of Care
From Technique to Tenacity
Pointing to a Dialogic Ethic in Health Care Communication
Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserables
Chapter 12: Communication Ethics Literacy and Difference:
Dialogic Learning 209
❖ Student Application: Understanding the Other
Pragmatic
Crisis Communication
A Historical Moment of Contending Goods
In Need of Glasses
Communication Ethics and the Public Domain
Communication Ethics Literacy
The Pragmatics of Dialogic Ethics
❖ Communication Ethics: Reflection and Action
❖ Engaging Communication Ethics Through Literature:
Les Miserahles
Glossary 231
References 237
Index 251
About the Authors 273
Preface
The ethical relation cannot be reduced either to an act of self-affirmation
or to one of selflessness, but instead emerges in the presence of the
other.... In the view of dialogic philosophy, communication avoids
reducing recognition of the other to a kind of mimetic re-cognition of the
other in which we view the other solely in terms of our own precognitions
and thus assimilate them into what we already know (or think we know)
about their point of view. Rather, communication is a process of opening
to the other. (Lipari, 2004, pp. 130-131)
It is impossible for one voice to ... approach a complete version of reality
that is fully representative of all human and cultural activities. (Jackson,
2000, p. 49)
Communication Ethics Literacy: Dialogue and Difference begins and
ends with a consistent refrain—we live in a time of rival understand
ings of the "good," an era defined by competing narrative and virtue
structures. Perhaps our one communication ethics agreement is that
contention is now normative; it is no longer a communicative surprise.
The reality of difference as the defining characteristic of this historical
moment makes the study of communication ethics necessary in order
to live and work with others effectively. This work considers the study
and practice of communication ethics a pragmatic necessity. Difference
presupposes multiple views of the good, and communication ethics lit-
aracy assumes the importance of understanding and learning from
difference, from the Other. We use the term "Other" in a philosophical
sense to refer to any human being embedded within a set of assump
tions about right and wrong, good and bad, appropriate and inappro
priate ways of engaging human life grounded within and definitive of
what Alasdair Maclntyre (1998) refers to as a tradition with wliich we
may come into contact. In this sense, the Other points to our general
9781412942140
175 / ARN/