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016 7 _a018453354
_2Uk
019 _a999583545
_a1019684870
_a1087444614
_a1229811687
020 _a9780081002551
_q(electronic bk.)
020 _a0081002556
_q(electronic bk.)
020 _z9780081002278
020 _z0081002270
035 _a(OCoLC)995849253
_z(OCoLC)999583545
_z(OCoLC)1019684870
_z(OCoLC)1087444614
_z(OCoLC)1229811687
043 _aaw-----
050 4 _aZ678.85
072 7 _aLAN
_x025000
_2bisacsh
082 0 4 _a025.5874
_223
_1https://id.oclc.org/worldcat/ddc/E44d3t4Q6QYBbHytdvp4qxyRGv
100 1 _aAppleton, Leo,
_eauthor.
_933951
245 1 0 _aLibraries and key performance indicators :
_ba framework for practitioners /
_cLeo Appleton.
264 1 _aCambridge, MA :
_bChandos Publishing, an imprint of Elsevier,
_c[2017]
264 4 _c�2017
300 _a1 online resource
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _adata file
_2rda
490 1 _aChandos information professional series
504 _aIncludes bibliographical references and index.
588 0 _aOnline resource; title from PDF title page (EBSCO, viewed August 24, 2017).
520 _aLibraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.
505 0 _aWhat do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service -- Final reflection performance measurement and performance indicators.
650 0 _aPublic libraries
_xEvaluation.
_933952
650 0 _aLibraries
_zMiddle East.
_933953
758 _ihas work:
_aLibraries and key performance indicators (Text)
_1https://id.oclc.org/worldcat/entity/E39PCGx8vyHQ3j6mFGJmgXYRYX
_4https://id.oclc.org/worldcat/ontology/hasWork
776 0 8 _iPrint version:
_z9780081002278
_z0081002270
_w(OCoLC)951764441
830 0 _aChandos information professional series.
856 4 0 _3ScienceDirect
_uhttps://www.sciencedirect.com/science/book/9780081002278
999 _c216398
_d216398