000 05001cam a2200433 i 4500
001 ocn942588107
003 OCoLC
005 20250612155435.0
006 m o d
007 cr cnu|||unuuu
008 160302s2016 mau ob 001 0 eng d
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019 _a945135619
_a1006980137
_a1066494135
_a1235824288
020 _a9780081001349
_q(electronic bk.)
020 _a0081001347
_q(electronic bk.)
020 _z9780128021057
_q(print)
020 _z0128021055
035 _a(OCoLC)942588107
_z(OCoLC)945135619
_z(OCoLC)1006980137
_z(OCoLC)1066494135
_z(OCoLC)1235824288
050 4 _aZ675.U5
072 7 _aLAN
_x025000
_2bisacsh
082 0 4 _a025.1/977
_223
245 0 0 _aQuality and the academic library :
_breviewing, assessing and enhancing service provision /
_cedited by Jeremy Atkinson.
264 1 _aCambridge, MA :
_bChandos Publishing, an imprint of Elsevier,
_c2016.
300 _a1 online resource
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
490 1 _aChandos information professional series
588 0 _aOnline resource; title from PDF title page (EBSCO, viewed March 30, 2016).
504 _aIncludes bibliographical references and index.
505 0 _a1. Introduction / Jeremy Atkinson -- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons -- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders -- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- 6. Reviews of Library Services: An Overview / Jeremy Atkinson -- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith -- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper -- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson -- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little -- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly -- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham -- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson -- 14. Libraries and the Support of University Research / Michael Jubb -- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight -- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson -- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson -- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi -- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger -- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town -- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil -- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small -- 23. Measuring Quality in Super-Converged Services / Leo Appleton -- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton -- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis -- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti -- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson.
650 0 _aAcademic libraries
_xQuality control.
_933839
650 0 _aAcademic libraries
_xReference services
_xEvaluation.
_933840
700 1 _aAtkinson, P. J.,
_eeditor.
_1https://id.oclc.org/worldcat/entity/E39PCjxBrJVTFTxG4PvH4PpKFq
_933841
758 _ihas work:
_aQuality and the academic library (Text)
_1https://id.oclc.org/worldcat/entity/E39PCFy8xYjfRjxgDVYXyY8FXd
_4https://id.oclc.org/worldcat/ontology/hasWork
776 0 8 _iPrint version:
_aAtkinson, Jeremy.
_tQuality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision.
_d: Elsevier Science, �2016
_z9780128021057
830 0 _aChandos information professional series.
856 4 0 _3ScienceDirect
_uhttps://www.sciencedirect.com/science/book/9780128021057
999 _c216353
_d216353