| 000 | 05844cam a2200589 a 4500 | ||
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| 001 | ocn894504465 | ||
| 003 | OCoLC | ||
| 005 | 20250612155429.0 | ||
| 006 | m o d | ||
| 007 | cr unu|||||||| | ||
| 008 | 141105s2014 enk ob 001 0 eng d | ||
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| 020 | _a9781780634630 | ||
| 020 | _a1780634633 | ||
| 020 |
_a1322109362 _q(ebk) |
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| 020 |
_a9781322109367 _q(ebk) |
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| 020 | _a1843347822 | ||
| 020 | _a9781843347828 | ||
| 020 | _z9781843347828 | ||
| 035 |
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_aZ665 _b.N435 2014 |
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| 082 | 0 | 4 |
_a658.5 _b23 |
| 100 | 1 |
_aNeal, Kenneth Laurence. _933773 |
|
| 245 | 1 | 0 |
_aSix key communication skills for records and information managers / _cKenneth Laurence Neal. |
| 260 |
_aOxford, UK : _bChandos Pub., _c2014. |
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| 300 | _a1 online resource (xxv, 154 pages) | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 490 | 1 | _aChandos information professional series | |
| 588 | 0 | _aOnline resource; title from title page (Safari, viewed October 23, 2014). | |
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aCover; Six Key Communication Skills for Records and Information Managers; Copyright; Contents; List of tables; List of abbreviations; Acknowledgements; About the author; Introduction: why communication skills for records and information managers?; Communication drives success; Effectively communicating is more challenging than ever; The solution: six simple skills; The business case; Meeting the challenge; 1 Be brief: how brief?; Guidelines for brevity; It's not easy being brief; Make your writing more readable; Three best practices for being brief; Notes. | |
| 505 | 8 | _a2 Be clear: is my proposal full of jargon?The fuzziness of language; A sea of acronyms and jargon; Straight talk and likability; Retaining a sense of humanity; A campaign for plain English; Your job has been ''demised''; Put cliche� s in the delete folder; Avoid focusing on yourself; Notes; 3 Be receptive: am I asking questions and listening?; They didn't even listen; The one-two punch; A records management nightmare; Why we don't ask more questions; Questions encourage answers; Every word counts; Quality questions get quality answers; Communicating with upper management. | |
| 505 | 8 | _aThe second advantage of questionsBe an investigative reporter; Obstacles to getting information; The third advantage of questions; Out of your right mind; Ineffective questions; The better approach; Back to the one-two punch; Challenges to listening; What you don't hear can hurt you; What you do hear can help you; The persuasion factor; Give them psychological air; Keys to better listening; Taking it to a whole new level; Notes; 4 Be strategic: what am I trying to achieve?; The principle of creating things twice; Keeping the end in mind; Strategic versus expressive communication. | |
| 505 | 8 | _aAvoid being a ''yelling coach''The biggest communication mistake; The relationship factor; The credibility factor; The connection factor; The core beliefs factor; The personal needs factor; Meeting the challenge; Strategic communication par excellence; A question of style; Grove swings the bat; Rockefeller calls their bluff; It begins with solutions; Lack of accountability; A creative solution; Executive-level buy-in; Tangible business benefits; Work your network; A lesson from Mandela; Six months and 18 people; Nothing convinces like conviction; Notes. | |
| 505 | 8 | _a5 Be credible: why should you believe me?Taking the time to understand; Two actions that counted; ''I've heard enough!''; Communicate honestly; What do you see?; Taking it too far; Deactivate your invisible fence; Tips for being honest and authentic; Knowing your stuff; The key word: ''perceived''; What if you're not competent?; Get competent; Team competence; Show respect; My wallet was stolen, not my bus pass; The waiter rule; Who cleans your dorm?; Continue to grow; How to get better; Being credible is critical; Notes; 6 Be persuasive: are you persuaded yet?; Saga of the sonic jacket. | |
| 520 | _aExcellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this boo. | ||
| 650 | 0 |
_aCommunication in information science. _933774 |
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| 650 | 0 |
_aBusiness communication. _9683 |
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| 758 |
_ihas work: _aSix key communication skills for records and information managers (Text) _1https://id.oclc.org/worldcat/entity/E39PCFByQGfXGwjx37FR3V8Bfq _4https://id.oclc.org/worldcat/ontology/hasWork |
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| 776 | 0 | 8 |
_iPrint version: _z9781322109367 |
| 830 | 0 | _aChandos information professional series. | |
| 856 | 4 | 0 |
_3ScienceDirect _uhttps://www.sciencedirect.com/science/book/9781843347828 |
| 999 |
_c216329 _d216329 |
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