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019 _a865332908
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020 _a9781780632797
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020 _a1780632797
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020 _a1843346540
020 _a9781843346548
020 _z9781843346548
035 _a(OCoLC)827450217
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084 _aINF 732f
_2stub
100 1 _aBalague, Nuria.
_923394
245 1 0 _aManaging your library and its quality :
_bthe ISO 9001 way /
_cNuria Balague and Jarmo Saarti.
260 _aWitney :
_bChandos Publishing (Oxford) Ltd,
_c2011.
300 _a1 online resource (1 ebook (230 pages))
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
490 1 _aChandos information professional series
504 _aIncludes bibliographical references and index.
505 0 _aPart 1. Quality management issues and the use of ISO 9001 in the library environment -- 1. Quality approaches -- 2. The ISO standards -- 3. Origin and evolution of the ISO 9000 standard -- 4. Which libraries use the ISO 9001 and why -- Part 2. Building your library's quality management system according to the ISO 9001 standard -- 5. Introduction -- 6. Quality management systems -- requirements -- 7. Normative reference -- 8. Terms and definitions -- 9. Quality management system -- 10. Management responsibility -- 11. Resource management -- 12. Product realisation -- 13. Measurement, analysis and improvement -- 14. The certification process -- 15. Further ideas for improving the quality management system.
520 _aThis book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book will cover some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. ISO 9001 offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.
546 _aEnglish.
650 0 _aISO 9001 Standard.
_933577
650 0 _aLibraries
_xQuality control.
650 0 _aLibraries
_xStandards.
_933579
700 1 _aSaarti, Jarmo.
_1https://id.oclc.org/worldcat/entity/E39PBJdcBkGkhPmtfYhhVf9hpP
_924361
758 _ihas work:
_aManaging your library and its quality (Text)
_1https://id.oclc.org/worldcat/entity/E39PCGmPcc6mhy87pKCMDQDkTb
_4https://id.oclc.org/worldcat/ontology/hasWork
776 0 8 _iPrint version:
_aBalagu�e, N�uria.
_tManaging your library and its quality.
_dOxford : Chandos Pub., 2011
_z1843346540
_w(OCoLC)746598338
830 0 _aChandos information professional series.
856 4 0 _3ScienceDirect
_uhttps://www.sciencedirect.com/science/book/9781843346548
999 _c216269
_d216269