| 000 | 00506nam a2200133Ia 4500 | ||
|---|---|---|---|
| 999 |
_c200487 _d200487 |
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| 020 | _a9789352802364 | ||
| 040 | _cDepartment of Business and Management | ||
| 100 | _aThite, Mohan | ||
| 245 | 4 |
_aThe Next Available Operator : Managing Human Resources in Indian Business Process Outsourcing Industry. _cMohan Thite; Bob Russell |
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| 260 |
_bSAGE, _c2009. |
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| 505 | _aCover; Contents; Introduction; An Overview of the Indian Contact Centre Industry; Human Resource Management in Indian Call Centres/Business Process Outsourcing; Work Processes and Emerging Problems in Indian Call Centres; Transnationalism in Indian Call Centres; A Practitioner's Perspective on the Indian Info-services Industry; Union Formation in Indian Call Centres; Outsourcing Careers: Western Theories in an Indian Context; Employment Systems in Call Centres in the United States and India; Managing Work and Employment in Australian and Indian Call Centres. Strategic Human ResourceManagement in Outsourced Call Centres in India and CanadaAbout the Editors and Contributors; Index. | ||
| 650 | _aBusiness and Management | ||
| 700 | _aRussell, Bob | ||
| 856 | _uhttps://evidya.sagepub.in/library/the-next-available-operator?bookId=3130&siteName=evidya | ||
| 942 | _cEBK | ||