| 000 | 00391nam a2200133Ia 4500 | ||
|---|---|---|---|
| 999 |
_c186126 _d186126 |
||
| 020 | _a1403911266 | ||
| 040 | _cCUS | ||
| 082 |
_a332.12068 _bDIV/F |
||
| 100 | _aDivanna, Joseph A. | ||
| 245 | 4 |
_aThe future of retail banking: delivering value to global customer/ _cJoseph A. DiVanna. |
|
| 260 |
_aNew York: _bPalgrave Macmillan, _c2004. |
||
| 300 |
_axiii, 178 p. : _bill. ; _c24 cm. |
||
| 505 | _aPART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM The Future of Money, Payments and Value Exchange Globalization, Mergers and Acquisitions The Advance of Technology Social Factors and Demographics PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM Organization, Business Processes and Skills Rethinking Lines of Business Developing Revenue Opportunities and Fee Income Branding, Channels and Customer Behavior PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES Innovating New Products and Technology Becoming Customer Intimate Operational Customer Excellence Smart Sourcing and Engaging Partners | ||
| 650 | _aBanks and banking | ||
| 650 | _aCustomer services--Management | ||
| 650 | _aFinancial services industry | ||
| 650 | _aValue | ||
| 650 | _aBusiness enterprises--Finance | ||
| 650 | _aFinance | ||
| 942 | _cWB16 | ||