000 00348nam a2200145Ia 4500
008 160830s9999||||xx |||||||||||||| ||und||
020 _a9781849205740
040 _cCUS
082 _a658
_bBAR/S
245 0 _aService marketing/
_cBaron,Steve[ed.]
250 _a1st.ed.
260 _aLos Angeles:
_bSAGE,
_c2010.
300 _a345
942 _cBook
999 _c174860
_d174860