| 000 | 00344nam a2200133Ia 4500 | ||
|---|---|---|---|
| 999 |
_c150559 _d150559 |
||
| 020 |
_a9788120328839 _a8120328833 |
||
| 040 | _cCUS | ||
| 082 |
_a658.4013 _bBES/T |
||
| 100 | _aBesterfield, Dale H. | ||
| 245 | 0 |
_aTotal quality management/ _cDale H. Besterfield |
|
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi: _bPearson, _c2008. |
||
| 300 | _a652 p. | ||
| 505 | _aI. PRINCIPLES And PRACTICES. 1. Introduction. 2. Leadership. 3. Customer Satisfaction. 4. Employee Involvement. 5. Continuous Process Improvement. 6. Supplier Partnership. 7. Performance Measures. II. TOOLS AND TECHNIQUES. 8. Benchmarking. 9. Information Technology. 10. Quality Management Systems. 11. Environmental Management Systems. 12. Quality Function Deployment (QFD). 13. Quality By Design. 14. Failure Mode and Effect Analysis (FMEA). 15. Products Liability. 16. Total Productivity Maintenance. 17. Management Tools. 18. Statistical Process Control (SPC). 19. Experimental Design. 20. Taguchi's Quality Engineering. Appendix. References. Index. | ||
| 650 | _aManagement | ||
| 942 | _cWB16 | ||