Stevens, Andrew J. R. <br/><br/>
Call centers and the global division of labor : a political economy of post-industrial employment and union organizing / 
Andrew J.R. Stevens. 
 - New York:  Routledge,  2014. 
 - xiv, 220 pages ;  24 cm. 
<br/><br/>1. Introduction. 2. The globalization of knowledge work. 3. The political economy of offshoring. 4. The global division of call center work. 5. India: Labor organizing offshore. 6. Centers of steel. 7. Global division of knowledge labor, global unionism. 8. Conclusion 
<br/><br/><label>ISBN: </label>9780415659130 (hardback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers.<br/>Call centers--Canada.<br/>Call centers--India.<br/>Telecommunication--Employees--Labor unions.<br/>Telecommunication--Employees--Labor unions--Canada.<br/>Telecommunication--Employees--Labor unions--India.<br/>SOCIAL SCIENCE / Sociology / General.<br/>BUSINESS & ECONOMICS / Outsourcing.<br/>BUSINESS & ECONOMICS / Labor.
<br/><br/><label>Dewey Class. No.: </label>381  / AND/C