Crisis and disaster management for tourism/
Brent W. Ritchie
- Buffalo: Channel View Publications, c2009.
- x, 296 p. : ill. ; 25 cm.
Includes bibliographical references (p. 272-291) and index.
1. Introduction to Tourism Crisis and Disaster Management -- 2. Classifying and Understanding Crises and Disasters -- 3. Strategic Crisis and Disaster Planning and Management -- 4. Tourism Crisis Prevention and Disaster Mitigation -- 5. Tourism Disaster and Crisis Preparedness and Planning -- 6. Coordination, Control and Resource Allocation -- 7. Crisis and Disaster Communication and Recovery Marketing -- 8. Long-term Recovery and Resolution -- 9. Knowledge Management and Organisational Learning -- 10. Conclusion and Reflections on Tourism Crisis and Disaster Management.