TY - BOOK AU - Page,Stephen TI - Tourism management : an introduction SN - 9780080969329 (pbk.) U1 - 910.68 PY - 2011/// CY - Oxford, Burlington, MA PB - Butterworth-Heinemann KW - Tourism KW - Management N1 - Previous editions had subtitle: Manageing for change; Previous ed.: 2009; Includes bibliographical references and index; Tourism today: Why is it a global phenomenon embracing all our lives? Introduction Travel and sustainabllity Wtiy study tourism? Is it just about enjoyment and tiolidays? TTie leisure society The internet Concepts - tourism, the tourist and travel An organizing framework for the analysis of tourism The tour, holidays, leisure time and the destination Measuring tourism The growth of global tourism and volatility in demand New foroes affeoting tourism - globalization, inequality and the developed and developing World A framework for the Bo'pk Tourism and management as a foous for the book Managing tourism demand and supply: The perennial management ohallenge for tourism organizations The tourism supply ohain Managing the tourism seotor Tourism: Its origins, growth and future Introduotion Tourism and the coast: The seaside resort Tourism in the Edwardian and inter-war years Post-war tourism: Towards international mass tourism The future of tourism Spaoe tourism Conclusion Demand: Why do people engage In tourism? Introduction What is tourism demand? The motivation diohotomy: Why do people go on holiday? Intrinsic and extrinsic motivation Maslow's hierarohy model and tourist motivation The tourism tradition of motivation studies: Classifying and understanding tourist motives Consumer behaviour and tourism Purchasirig a holiday The tounst image of products and places Ttie future of tourism demand Conclusion 4 Transporting the tourist I: Surface transport Introduction Transport, tourism and the tour Policy issues in tourist transport Land-based transport Water-based transport Managing land- and surfaoe-based tourist transport 5 Transporting the tourist II: The aviation sector Introduotion The role of the airport as a tourist terminal facility The international airline industry Managing the airline industry Regulating international air transport Airline marketing: Its role and recent innovations The low-oost carriers: Aligning service provision to demand Airline marketing and developing client relationships: Frequent flyer programmes and alliances Future trends Conclusion The future of tourist travel ahd trahsport 6 Accommoclation and hospitality services Ihtroduotioh The hospitality sector The aocommodation seotor The acoommodation sector as a global phehomehoh and operational issues The oharaoteristics of the aocommodatioh industry Types of tourist aocommodation Conclusion 7 Tour operating and travel retailing Introduction The tour operator The European holiday market ATOL trends Consumer trends affecting the future of tour operating Consumer issues in tour operating Marketing and planning the holiday: The holiday broohure Busihess travel Travel agehts and information communication teohnology Social networking and tourism The future of travel retailihg Cohclusioh 8 Visitor attractions Introduction Classifying visitor attractions Visitor attractions ih the UK- IVicent trehds ahd patterns Visitor attractions: Product considerations Attractions as a leisure product Visitor attractions and the product life cycle Visitor attractions and the visitor experience Managing the visitor experience: Potential and prospects The future for visitor attraction management Conclusion 9 The management of tourism Introduction Managing tourism businesses: Key principles The purpose of management In tourism organizations What do tourism managers manage? Marketing tourism as a management function Managing operational issues in tourism businesses Managing service provision: Human resource issues and service delivery Service provision in tourism: A perennial management challenge? Developing and managing tourism ventures in the small business sector Tourism and innovation Tourism management in action: Designing and developing a visitor attraction Conclusion 10 The public sector and tourism Introduction Governments and tourism Planning and tourism Government tourism strategies The public sector marketing of tourism The future of the public sector in the management of tourism 11 Managing the visitor and their impacts Introduction The geography of tourism: Its application to impact analysis European tourism: Trends and patterns The geography of European tourism based on air transport: Key trends and impacts Analysing the impact of tourism The economic impact of tourism Social and cultural impacts of tourism Tourism and the environment Visitor management Future issues for visitor management 12 The future of tourism: Post tourism? Introduction The spread of tourism Understanding the future of tourism The pressures for tourism to change Crises and disasters in tourism Technology and tourism Climate change, tourism and the environment: Its impact on future tourism trends New business trends Limiting tourism: The beginning of the end? Towards a new tourism management concept: Managed tourism ER -