TY  - BOOK
AU  - Noronha,  Ernesto 
AU  - D'Cruz,  Premilla 
TI  - Employee identity in Indian call centres: the notion of professionalism
SN  - 9789352802197
PY  - 2009///
CY  - New Delhi, India : Response ; Thousand Oaks, Calif. : 
PB  - SAGE
KW  - Business and Management
KW  - Call centers -- India.
KW  - Professional employees -- India
N1  - Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word
UR  - https://evidya.sagepub.in/library/employee-identity-in-indian-call-centres?bookId=4000&siteName=evidya
ER  -