Noronha,  Ernesto  <br/><br/>
Employee identity in Indian call centres: the notion of professionalism/ 
Ernesto Noronha, Premilla D'Cruz. 
 - New Delhi, India : Response ; Thousand Oaks, Calif. :   SAGE,  2009. 
 - 1 online resource (xiii, 184 pages). 
<br/><br/>Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word. 
<br/><br/><label>ISBN: </label>9789352802197 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business and Management<br/>Call centers -- India.     <br/>Professional employees -- India.