TY  - BOOK
AU  - Thite, Mohan 
AU  - Russell, Bob  
TI  - The Next Available Operator : Managing Human Resources in Indian Business Process Outsourcing Industry
SN  - 9789352802364
PY  - 2009///
PB  - SAGE
KW  - Business and Management
N1  - Cover; Contents; Introduction; An Overview of the Indian Contact Centre Industry; Human Resource Management in Indian Call Centres/Business Process Outsourcing; Work Processes and Emerging Problems in Indian Call Centres; Transnationalism in Indian Call Centres; A Practitioner's Perspective on the Indian Info-services Industry; Union Formation in Indian Call Centres; Outsourcing Careers: Western Theories in an Indian Context; Employment Systems in Call Centres in the United States and India; Managing Work and Employment in Australian and Indian Call Centres. Strategic Human ResourceManagement in Outsourced Call Centres in India and CanadaAbout the Editors and Contributors; Index
UR  - https://evidya.sagepub.in/library/the-next-available-operator?bookId=3130&siteName=evidya
ER  -