Thite, Mohan  <br/><br/>
The Next Available Operator : Managing Human Resources in Indian Business Process Outsourcing Industry. 
Mohan Thite; Bob Russell 
 -  SAGE,  2009. 
<br/><br/>Cover; Contents; Introduction; An Overview of the Indian Contact Centre Industry; Human Resource Management in Indian Call Centres/Business Process Outsourcing; Work Processes and Emerging Problems in Indian Call Centres; Transnationalism in Indian Call Centres; A Practitioner's Perspective on the Indian Info-services Industry; Union Formation in Indian Call Centres; Outsourcing Careers: Western Theories in an Indian Context; Employment Systems in Call Centres in the United States and India; Managing Work and Employment in Australian and Indian Call Centres. Strategic Human ResourceManagement in Outsourced Call Centres in India and CanadaAbout the Editors and Contributors; Index. 
<br/><br/><label>ISBN: </label>9789352802364 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business and Management