Acknowledgements Preface Research: a Way of Thinking The research process: a quick glance STEP I: FORMULATING A RESEARCH PROBLEM Reviewing the literature Formulating a research problem Identifying variables Constructing hypotheses STEP II: CONCEPTUALISING A RESEARCH DESIGN The research design Selecting a study design STEP III: CONSTRUCTING AN INSTRUMENT FOR DATA COLLECTION Selecting a method of data collection Collecting data using attitudinal scales Establishing the validity and reliability of a research instrument STEP IV: SELECTING A SAMPLE Selecting a sample STEP V: WRITING A RESEARCH PROPOSAL Writing a research proposal STEP VI: COLLECTING DATA Considering ethical issues in data collection STEP VII: PROCESSING AND DISPLAYING DATA Processing data Displaying data STEP VIII: WRITING A RESEARCH REPORT Writing a research report Glossary Bibliography Index.