TY - BOOK AU - Joshi, Atul TI - Winning a billion consumers: a disruptive approach for success in India SN - 9789351505563 PY - 2015/// CY - New Delhi, India ; Thousand Oaks, California : PB - SAGE, KW - Business and Management KW - Customer relations -- India KW - Management -- India KW - Social responsibility of business -- India KW - Success in business -- India N1 - Machine generated contents note: pt. I THE LAST MILE: A STRATEGIC DIFFERENTIATOR -- 1.Winning in a Billion Consumer Market -- 2.Cracking the Da Vinci Code -- pt. II REVITALIZING THE LAST MILE: TOOLS AND FRAMEWORKS -- 3.The Five Knots of the Last Mile -- 4.Sextant Arcs of Turbonators -- 5.The Revenue Turbine -- pt. III DELIVERING THE LAST MILE: MISSION CRITICAL(S) -- 6.Zero Calorie Value Chains -- 7.Customer Capital in the Times of the Millennial Generation -- 8.Man and Machine, Not Man or Machine -- 9.Swarm Intelligence: The Execution Supremacy -- 10.Epilogue UR - https://evidya.sagepub.in/library/winning-a-billion-consumers?bookId=3372&siteName=evidya ER -