Seeger, Matthew W. <br/><br/>
Communication in times of trouble :  best practices for crisis and emergency risk communication / 
Matthew W. Seeger, Timothy L. Sellnow. 
 - 1st edition. 
 - 139 P.  pb 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment. 
<br/><br/><label>ISBN: </label>9781119229247 9781119229254 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in crisis management.
<br/><br/><label>Dewey Class. No.: </label>658.45  / SEE/C