TY  - BOOK
AU  - Holland,Jakki
TI  - Tour operators and operations: development, management and responsibility
SN  - 9781780648231 (pbk. : alk. paper)
U1  - 910.68 
PY  - 2018///
CY  - UK
PB  - CABI
KW  - Tourism
KW  - Management
KW  - Package tours
N1  - Includes bibliographical references and index; Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues
ER  -