Holland, Jakki <br/><br/>
Tour operators and operations: development, management and responsibility / 
by Jakki Holland,  David Leslie. 
 - UK:  CABI,  2018. 
 - ix, 282 p.  PB 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues. 
<br/><br/><label>ISBN: </label>9781780648231 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism--Management.<br/>Package tours.
<br/><br/><label>Dewey Class. No.: </label>910.68  / HOL/T