TY  - BOOK
AU  - Travers,Max
TI  - The new bureaucracy : quality assurance and its critics
SN  - 9781861349286 (hbk.)
U1  - 352.357 
PY  - 2007///
CY  - Bristol
PB  - Policy
KW  - Total quality management in government
KW  - Public administration
KW  - Quality control
KW  - Organizational change
N1  - Includes bibliographical references and index; Introduction
 Quality assurance as a new occupation
 Professionals and quality
 Audit and inspection
 Organisations and accountability
 The problem of red tape; Critical responses
Conclusion: learning to live with regulation
ER  -