The new bureaucracy : quality assurance and its critics /
Max Travers.
- Bristol : Policy, 2007.
- vi, 202 p. ; 25 cm.
Includes bibliographical references and index.
Introduction Quality assurance as a new occupation Professionals and quality Audit and inspection Organisations and accountability The problem of red tape; Critical responses Conclusion: learning to live with regulation.
9781861349286 (hbk.)
Total quality management in government. Public administration--Quality control. Organizational change.