Guide To ‘Operations In Practice’ Examples and Short Cases Making The Most Of This Book and Myomlab Preface To The Instructor . . .Teaching and Learning Resources For Essentials To The Student . . .Making The Most Of This Book Ten Steps To Getting A Better Grade In Operations Management About The Authors Acknowledgements Operations Management Operations Strategy Social, Environmental and Economic Performance The Design Of Services and Products Process Design Location, Layout and Flow Supply Network Management Capacity Management Inventory Management Planning and Control Lean Synchronization Quality Management Operations Improvement