Jeston,John
Business process management : practical guidelines to successful implementations/
John Jeston and Johan Nelis
- 3 rd ed.
- New York: Routledge, 2013.
Part I: Frequently asked questions
Part II: BPM - how do you do it?
Part III: Case Studies and BPM Maturity
Part IV: Appendices
9780415641753
Reengineering (Management)
658.533 / JES/b