Divanna, Joseph A. <br/><br/>
The future of retail banking: delivering value to global customer/ 
Joseph A. DiVanna. 
 - New York:  Palgrave Macmillan,  2004. 
 - xiii, 178 p. :  ill. ;  24 cm. 
<br/><br/>PART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM <br/>The Future of Money, Payments and Value Exchange Globalization, Mergers and Acquisitions The Advance of Technology Social Factors and Demographics <br/><br/>PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM <br/>Organization, Business Processes and Skills Rethinking Lines of Business Developing Revenue Opportunities and Fee Income Branding, Channels and Customer Behavior <br/><br/>PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES <br/>Innovating New Products and Technology Becoming Customer Intimate Operational Customer Excellence Smart Sourcing and Engaging Partners 
<br/><br/><label>ISBN: </label>1403911266 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Banks and banking	<br/>Customer services--Management	<br/>Financial services industry	<br/>Value<br/>Business enterprises--Finance<br/>Finance
<br/><br/><label>Dewey Class. No.: </label>332.12068  / DIV/F