Effective Communication/  a guide for the people professions 
Thompson, Neil 
 - 2nd ed. 
 - New York:  Palgrave Macmillan,  2003. 
 - xvi, 272p. 
<br/><br/>Part I: THEORY.- Understanding Communication.- Understanding Language.- The Written Word.- Speech and Conversation.- Context and Meaning.- Part II: PRACTICE.- Interpersonal Encounters.- Communicating with Children and Young People.- Working with Groups.- Communication Difficulties.- Putting it in Writing.- Managing Communication.- Conclusion. 
<br/><br/><label>ISBN: </label>9780230243507 
<br/><br/><label>Dewey Class. No.: </label>302.2  / THO/E