Basic business communication/  skills for empowering the internet generation 
Lesikar,Raymond V. 
 - 10th ed 
 - Boston:  McGraw-Hill/Irwin,  c2005. 
 - xxx, 606 p 
<br/><br/>Communication in the workplace --<br/>Fundamentals of business writing: Adaptation and the selection of words; Construction of clear sentences and paragraphs; Writing for effect --<br/>Basic patterns of business messages: Introduction to messages and the writing process; Directness in good-news and neutral messages; Indirectness in bad-news messages; Indirectness in persuasion and sales messages; Strategies in the job-search process --<br/>Fundamentals of report writing: Basics of report writing; Report structure, the shorter forms; Long, formal reports; Graphics --<br/>Other forms of business communication; Informal oral communication; Public speaking and oral reporting --<br/>Cross-cultural, correctness, technology, research: Techniques of cross-cultural communication; Correctness of communication; Technology-enabled communication; Business research methods --<br/>Appendixes: Corrections for the self-administered diagnostic test of correctness; Physical presentation of letters, memos, and reports; General grading checklist, punctuation, grammar, number, spelling, proofreading, technique, strategy, and formatting; Special grading checklists, messages and reports; Documentation and the bibliography. 
<br/><br/><label>ISBN: </label>0072880023 (alk. paper) 
<br/><br/><label>Dewey Class. No.: </label>658.15  / LES/B