Tourism Operations and Management/ 
Roday,Sunetra 
 - New Delhi:  Oxford University Press,  2009. 
 - 502 
<br/><br/>	1. Introduction to travel and tourism industry ; 2. History of travel and tourism ; 3. Types of tourism ; 4. Tourism infrastructure ; 5. Tourist transport ; 6. Tourism organizations ; 7. Travel agent and tour operator ; 8. Travel formalities and regulations ; 9. Airline geography ; 10. Itinerary planning ; 11. Tourism product ; 12. Tourism marketing ; 13. Customer service skills ; 14. Tourism impact ; 15. Attraction planning and development ; 16. Emerging trends 
<br/><br/><label>ISBN: </label>0198060017 
<br/><br/><label>Dewey Class. No.: </label>338.4791  / ROD/T