Larkin, TJ. <br/><br/>
Communicating change: how to win employee support for new business directions/ 
TJ and Sandar Larkin. 
 - New York :  McGraw-Hill,  c1994. 
 - xiii, 252 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Part I: Communicate Directly to Supervisors.<br/>Target Supervisors.<br/>Don't Go Directly to the Front Line.<br/>Don't Trickle Down through Middle Management.<br/>Middle Managers: Improving Their Communication.<br/>Communicating Customer Service.<br/>Communicating New Technology.<br/>Communicating a Downsizing.<br/>Communication Training is Not the Answer.<br/>Making Supervisors Number One Priority.<br/><br/>Part II: Use Face-to-Face Communication.<br/>If It's Not Face-to-Face, It's Not Communication.<br/>Video.<br/>Briefing Meetings.<br/>Company Newspaper.<br/>Suggestion Schemes.<br/>Employee Attitude Surveys.<br/>Putting Your Communication to the Test.<br/><br/>Part III: Communicate Relative Performance of Local Work Area.<br/>Your Employees Don't Care About the Company.<br/>Communicating Quality: Better or Worse Than Competitor's.<br/>Communicating Quality: Looking In-House.<br/>Communicating Customer Service Performance.<br/>Stop Communicating Values.<br/>If You're the Boss, Communicate Performance.<br/>How to Communicate When Everything is Uncertain. 
<br/><br/><label>ISBN: </label>0070364524 (acidfree paper) : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in personnel management.<br/>Industrial relations.<br/>Organizational change.
<br/><br/><label>Dewey Class. No.: </label>658.45   / LAR/C