Moss, Bernard,
Communication skills for health and social care/
Bernard Moss.
- Thousand Oaks, CA : Sage Publications, 2007.
- x, 212 p. 25 cm.
Includes bibliographical references and index.
Acceptance --
Active listening --
Adult learning --
Advising --
Advocacy --
Anti-discriminatory practice --
Assessment --
Barrier gestures --
Breaking bad news --
Chairing meetings --
Challenging --
Clarifying --
Confidentiality --
Conflict management --
Counselling --
Court room skills --
Ecomaps --
Empathy --
Empowerment, resilience, and a strengths perspective --
Endings --
Establishing a professional relationship --
Feedback-giving and receiving --
Genograms --
Getting unstuck --
Information technology (IT) --
Interpreters --
Interviewing --
Learning difficulties --
Loss --
Mediation skills --
Non-verbal communication --
Paraphrasing --
Partnership working --
Reflective practice --
Religion --
Report writing --
Resilience --
Spirituality --
Strenghts perspective --
Summarising --
Supervision --
Talks and presentations --
Telephone Skills --
Time management --
Transference --
Whistle blowing --
'Wicked' skills --
Wrong messages.
9781412922852 (pbk.) 9781412922845 (hardcover)
Communication in social work.
Communication in medicine.
Allied health personnel and patient.
302.2 / MOS/C