TY  - BOOK
AU  - Heckscher, Charles C.
TI  - Agents of change: crossing the post-industrial divide/ 
SN  - 0199261741 (hbk. : alk. paper)
U1  - 658.406  
PY  - 2003///
CY  - Oxford, New York
PB  - Oxford University Press
KW  - Organizational change
KW  - Pressure groups
KW  - Industrial relations
N1  - Includes bibliographical references (p. [223]-228) and index; Part I: Introduction 
1. Introduction
2. Overview of the Cases

Part II: Cases 
3. AT&T: Cooperation Is Not Enough
4. Ferrovie dello Stato [the Italian State Railways]: A Vision Without Agreement
5. Lucent: Towards Strategic Engagement
6. Electricite de France: Moving Towards the National Policy Level

Part III: The Intervention Approach 
7. A 'Full Engagement' Approach to Intervention
8. Techniques and Methods
9. The Consultant Role: Transference and Counter-Transference

Part IV: The Emerging Stakeholder Regime 
10. Assessing the Interventions: Achievements and Limitations
11. The Current Impasse
12. Towards Post-Industrial Relations
ER  -