Heckscher, Charles C. <br/><br/>
Agents of change: crossing the post-industrial divide/  
Charles Heckscher 
 - Oxford ;  New York :  Oxford University Press,  2003. 
 - 237 p. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [223]-228) and index. 
<br/><br/>Part I: Introduction <br/>1. Introduction<br/>2. Overview of the Cases<br/><br/>Part II: Cases <br/>3. AT&T: Cooperation Is Not Enough<br/>4. Ferrovie dello Stato [the Italian State Railways]: A Vision Without Agreement<br/>5. Lucent: Towards Strategic Engagement<br/>6. Electricite de France: Moving Towards the National Policy Level<br/><br/>Part III: The Intervention Approach <br/>7. A 'Full Engagement' Approach to Intervention<br/>8. Techniques and Methods<br/>9. The Consultant Role: Transference and Counter-Transference<br/><br/>Part IV: The Emerging Stakeholder Regime <br/>10. Assessing the Interventions: Achievements and Limitations<br/>11. The Current Impasse<br/>12. Towards Post-Industrial Relations 
<br/><br/><label>ISBN: </label>0199261741 (hbk. : alk. paper) 019926175X (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational change.<br/>Pressure groups.<br/>Industrial relations.<br/>Organizational change
<br/><br/><label>Dewey Class. No.: </label>658.406   / HEC/A