TY  - BOOK
AU  - Whalen, D Joel 
AU  - Ricca, Tina M 
TI  - The professional communication toolkit
SN  - 9781412927161
U1  - 658 
PY  - 2007///
CY  - USA
PB  - Sage
N1  - 	Effective communication: it's not about you --
Message strategies what to speak & what to write: attitude is 90% of speaking --
The power and limitations of speaking --
--
When you're afraid to communicate: understanding anxiety and fear --
Managing communication anxiety: action steps you can take --
Making people believe you: persuasive communication --
Message packaging strategies for formatting presentations: how you say it --
Message delivery performing the presentation --
Writing e-mails and memos with high communication factor --
Communicating with tables, graphs & charts: your visual toolbox --
Maximum powerpoin
ER  -