The professional communication toolkit/
D Joel Whalen and Tina M Ricca
- USA: Sage, 2007.
- 284 p.
Effective communication: it's not about you -- Message strategies what to speak & what to write: attitude is 90% of speaking -- The power and limitations of speaking -- -- When you're afraid to communicate: understanding anxiety and fear -- Managing communication anxiety: action steps you can take -- Making people believe you: persuasive communication -- Message packaging strategies for formatting presentations: how you say it -- Message delivery performing the presentation -- Writing e-mails and memos with high communication factor -- Communicating with tables, graphs & charts: your visual toolbox -- Maximum powerpoin