TY - BOOK AU - Stevens,Andrew J.R. TI - Call centers and the global division of labor : a political economy of post-industrial employment and union organizing SN - 9780415659130 (hardback) U1 - 381 PY - 2014/// CY - New York PB - Routledge KW - Call centers KW - Canada KW - India KW - Telecommunication KW - Employees KW - Labor unions KW - SOCIAL SCIENCE / Sociology / General KW - BUSINESS & ECONOMICS / Outsourcing KW - BUSINESS & ECONOMICS / Labor N1 - 1. Introduction. 2. The globalization of knowledge work. 3. The political economy of offshoring. 4. The global division of call center work. 5. India: Labor organizing offshore. 6. Centers of steel. 7. Global division of knowledge labor, global unionism. 8. Conclusion ER -