TY  - BOOK
AU  - Willis, Bob 
AU  - Gillet,  John 
TI  - Maintaining control: An introduction to the effective management of violence and agression
SN  - 9780340810361
U1  - 303.6068 
PY  - 2003///
CY  - London
PB  - Arnold
KW  - Medical personnel
KW  -  Violence in hospitals
KW  -  Safety measures
KW  -  Violence against
N1  - 	2 Causative factors 8 --
3 Awareness 23 --
4 Fear management and responses 38 --
5 Verbal confrontations and communication 43 --
6 Responsibility and accountability 66 --
7 Non-aversive breakaway techniques 72 --
8 Physical interventions 106 --
9 Understanding and managing diverse behaviours 113 --
10 Post-incident 116 --
11 External risk management and personal safety 122
ER  -