Maintaining control: An introduction to the effective management of violence and agression/
Bob Willis and John Gillett
- London: Arnold, 2003.
- 149 p.
2 Causative factors 8 -- 3 Awareness 23 -- 4 Fear management and responses 38 -- 5 Verbal confrontations and communication 43 -- 6 Responsibility and accountability 66 -- 7 Non-aversive breakaway techniques 72 -- 8 Physical interventions 106 -- 9 Understanding and managing diverse behaviours 113 -- 10 Post-incident 116 -- 11 External risk management and personal safety 122.
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Medical personnel Violence in hospitals. Safety measures Medical personnel Violence against